Remote Shopping Cart Rescue & Sales Specialist
- Industry Other
- Category Sales/Retailing
- Location Pokhara, Nepal
- Expiry date Jul 05, 2026 (3 days left)
Job Description
Join TalentPop App as a Remote Shopping Cart Rescue & Sales Specialist!Ever left something in your online shopping cart and received a message that completely convinced you to buy it? At TalentPop App, that’s exactly what we do. We partner with fast-growing brands to turn casual online window-shoppers into ecstatic buyers. As a Shopping Cart Rescue Specialist, you’ll step in via chat, text, and voice to help buyers find the products they love and complete their checkout journey.
IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
Role
To ensure your application is reviewed by our Recruitment Team, you must follow these steps carefully. Applications that do not choose the correct role and enter the code WILL NOT be reviewed:
- When selecting the position during your application, please choose “Brand Concierge” from the drop-down list.
- In the application form, when asked for an application code, enter EXS in that field.
If you love human psychology, enjoy conversational sales, and get a rush from turning a "maybe" into a "yes," this role is your perfect match. You get to flex your persuasive skills every day, enjoy an awesome remote culture, and earn commissions doing it.
What You’ll Do
- Rescue Lost Opportunities: Handle abandoned cart follow-ups, win-backs, and subscription recoveries to keep customers coming back.
- Upsell with Empathy: Spot the perfect moment to introduce product bundles, cross-sells, or upgrades naturally during chats and calls.
- Guide the Journey: Engage buyers over chat, email, phone, and SMS to solve product inquiries and remove friction before they hit buy.
- Master the Backend: Use Shopify and advanced CRM tools to modify, update, and fix order data on the fly.
- Collaborate & Win: Partner with internal teams to share shopping behavior insights and maximize sales conversions.
- At least 1 year of proven remote/online sales or customer support experience.
- Prior experience working within a digital retail/storefront ecosystem (handling upselling, subscription renewals, or cart recovery).
- Persuasive, highly conversational communication skills—you know how to build rapport quickly.
- Familiarity with digital hubs like Shopify, Gorgias, or Zendesk is a major asset.
- A goal-oriented individual who loves hitting targets and working independently.
- A personal PC or laptop with an i5 processor or higher.
- A stable internet connection with at least 25 Mbps upload and download speeds.
- A quiet, professional workspace for customer calls.
- Earn competitive commissions plus annual performance-based raises.
- Paid time off to relax and recharge.
- HMO health coverage or a monthly health stipend for your well-being.
- Performance and recognition bonuses for top achievers.
- 100% permanent work-from-home setup — skip the commute!
- A supportive, growth-centric team culture with real career advancement.
