Guest Experience Assistant | InterContinental Pokhara Resort

Job Description

IHG, a leading global hospitality company is bringing to life InterContinental Pokhara Resort, a serene haven perched on a hill and within a community forest, overlooking the tranquil waters of Begnas Lake. This soon-to-be-iconic luxury destination seeks talented and passionate individuals to fill multiple career opportunities. If you share our passion for delivering exceptional guest experiences and driving excellence in every aspect of hospitality, we invite you to join us on this exciting journey.

As our Guest Experience Assistant, you will be the heart and soul of our guests’ journeys, delivering exceptional service that makes every stay unforgettable. Your passion for personalizing guest experiences will ensure that each guest feels truly valued and cared for, every step of the way.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Ensure guests are greeted and checked in promptly and efficiently with the highest level of hospitality.
• Responsible for the smooth operation of daily front desk activities, including the allocation of rooms based on guest preferences.
• Attend daily line-ups, monthly departmental meetings, and other hotel-wide meetings to stay informed about the hotel's operations and departmental activities.
• Review guest arrivals, noting special requests and blocking rooms as needed, while consistently using the guest’s name to provide a personalized experience.
• Ensure strict adherence to all hotel quality assurance standards, financial audits, and safety regulations.
  
  

What We need from you:

• Fluency in both Nepalese and English is essential for effective communication with a diverse range of guests.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.