Collection & Recovery Officer
- Industry Other
- Category Education & Teaching
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Oct 03, 2026 (4 days left)
Job Description
We are looking for a responsible and proactive Collection & Recovery Officer to manage customer collections, follow up on outstanding payments, and support the timely recovery of receivables. The role requires regular customer communication, strong follow-up, accurate record keeping, and close coordination with the Sales and Finance teams.
Location: Dhobighat, Lalitpur
Working Hours: 9:30 AM – 5:30 PM
Responsibilities of the Candidate:
- Follow up with customers through calls, messages, emails, and field visits regarding outstanding and overdue payments.
- Maintain and regularly update customer outstanding and collection records.
- Monitor payment commitments and follow up on promised payment dates.
- Communicate with customers regarding invoices, due dates, outstanding balances, and account statements.
- Coordinate with Sales and Finance teams regarding pending payments, credit limits, and customer accounts.
- Handle payment-related queries and coordinate internally to resolve collection issues.
- Support customer account reconciliation and maintain proper collection documentation.
- Prepare regular collection, recovery, and outstanding-payment reports.
- Conduct customer visits for payment collection and recovery when required.
- Maintain professional customer relationships while ensuring effective follow-up on receivables.
- Escalate significantly overdue or unresolved accounts to the appropriate team.
Requirements:
- Bachelor's degree in Finance, Accounting, Management, or a related field.
- 1–2 years of experience in collections, recovery, accounts receivable, credit control, or a similar role preferred.
- Basic understanding of accounting, invoices, receivables, reconciliation, and payment processes.
- Good communication, negotiation, and customer-handling skills.
- Strong follow-up and collection abilities.
- Good working knowledge of MS Excel and record management.
- Ability to manage multiple customer accounts and payment commitments.
- Proactive, responsible, organized, and comfortable discussing outstanding payments with customers.
- Willingness to travel locally for customer visits and recovery activities.
- Must have a two-wheeler and a valid driving license.
To Apply: Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.
