CloudOps Engineer

Job Description

Role Overview

The Cloud Operations Engineer is responsible for ensuring stability, performance, security, and compliance of all cloud-hosted services. The role involves maintaining cloud infrastructure (AWS, Azure, Heroku), supporting Salesforce integrations, and overseeing operational governance, including inventory, risk assessment, and system reliability.

Key Responsibilities

Cloud Infrastructure Operations

• Manage, monitor, and optimize AWS, Azure, and Heroku environments.
• Implement auto-scaling, high availability, and performance tuning strategies.
• Maintain CI/CD pipelines for both Salesforce-related and non-Salesforce services.
• Automate infrastructure provisioning and configuration using Terraform, CloudFormation, or ARM templates.
• Troubleshoot and resolve cloud-related issues across environments

Service Inventory and Compliance

• Maintain a detailed inventory of all production services, including:
• Platform details (AWS, Azure, Heroku, Salesforce integrations)
• Technology stack and software versions used in each service
• Open-source license compliance and third-party dependency tracking
• Ensure all documentation is up to date for audit and compliance readiness.

Risk Assessment and Service Prioritization

• Perform risk assessments for each service focusing on:
• Trust: Customer data handling (in-transit, temporary storage, permanent storage)
• Availability: Impact of system unavailability or degradation
• Prioritize services based on risk and implement appropriate controls.
• Collaborate with engineering teams to design for redundancy, failover, and disaster recovery.

Security and Compliance

• Conduct periodic security assessments and vulnerability scans
• Ensure authentication and authorization mechanisms follow best practices (SSO, MFA, RBAC).
• Maintain access control matrices — define who can access which services and data.
• Apply latest patches and security updates across all cloud components.
• Coordinate penetration testing (Pen Test) and remediation activities.
• Ensure compliance with internal and customer security standards.

Availability, Scalability, and Performance

• Maintain comprehensive monitoring and alerting systems using tools like CloudWatch, Azure Monitor, New Relic, or Datadog.
• Conduct load and performance testing to ensure system responsiveness under stress.
• Design and implement elasticity and auto-scaling policies to handle dynamic workloads.
• Define and track SLAs, SLOs, and error budgets to measure service health.

Cost Optimization and Reporting

• Continuously track, analyze, and optimize cloud costs across AWS, Azure, and Heroku.
• Implement resource tagging, budgeting, and cost alerts.
• Recommend rightsizing and lifecycle management strategies for cost efficiency.

Collaboration and Continuous Improvement

• Partner with Salesforce engineers, backend developers, and security teams to ensure reliability
• deployments and smooth release cycles.
• Develop runbooks, documentation, and operational SOPs for repeatable processes.
• Advocate for automation, observability, and operational excellence.

Common Business-related responsibilities:

• Maintain current on all assigned internal CQ training as assigned in the CQ-QMS.
• Comply with all internal CQ Quality and Information Security requirements.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 2-3 years of experience in Cloud Operations, DevOps, or Infrastructure Management.
• Hands-on experience with AWS, Azure, and Heroku.
• Strong understanding of networking, IAM, load balancers, VPCs, and DNS.
• Proficiency with Infrastructure as Code (Terraform, CloudFormation, or ARM templates).
• Experience implementing monitoring, logging, and alerting systems.
• Scripting skills in Python, Bash, or PowerShell.
• Knowledge of DevSecOps and secure deployment practices.
• Maintain current on all assigned internal training of the Company’s as assigned in the QMS.
• Comply with all internal Quality and Information Security Company’s requirements
• Any other duties as assigned

Preferred / Nice to Have

• Familiarity with Salesforce architecture, Heroku Connect, or Salesforce DevOps tools (Gearset, Copado, or DevOps Center).
• Experience with containerization and orchestration (Docker, Kubernetes).
• Exposure to ISO 27001, SOC 2, or GDPR compliance environments.
• Cloud certifications (AWS SysOps Administrator, Azure Administrator Associate, etc.)