Operations Executive

Job Description

Company Description:

Code Mantra is a global online learning platform designed for kids aged 5 to 18, offering live interactive classes to help them acquire essential 21st-century skills. The platform provides courses in Coding, Math, Financial Literacy, and Entrepreneurship, aiming to empower young learners in a rapidly evolving world.

About the Role:

We are looking for a detail-oriented and proactive Operations Executive with 2–3 years of experience in managing day-to-day operations. The ideal candidate should have strong coordination skills, basic analytical ability, and a problem-solving mindset to ensure smooth operational execution.

Candidates with experience in process-driven environments such as edtech, services, or operations will be preferred. You will support key operational processes and contribute to improving efficiency and learner experience.

Key Responsibilities

A) Performance Monitoring & Reporting

• Track Teacher Attendance and Student Attendance to ensure smooth class delivery.
• Monitor basic operational metrics like churn, attendance trends, and engagement.
• Assist in preparing daily/weekly reports and dashboards.
• Identify gaps and escalate issues to relevant stakeholders.

B) Operations Management

• Ensure accurate and timely report and certification dispatch.
• Coordinate teacher changes and scheduling adjustments with minimal disruption.
• Support in resolving student/parent/teacher queries within defined timelines.
• Follow standard operating procedures (SOPs) for all operational tasks.

C) Feedback & Continuous Improvement

• Collect feedback from students, parents, and teachers.
• Maintain records of feedback and highlight recurring issues.
• Support process improvement initiatives to enhance efficiency.
• Work with internal teams to implement improvements.

D) Coordination & Team Support

• Coordinate with Academic, Product, and Customer Success teams for smooth operations.
• Support the team in achieving daily and weekly operational targets.
• Act as a point of contact for basic operational queries.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Operations, or related field.
• 2–3 years of experience in operations, preferably in edtech, education, or service industries.
• Basic understanding of operational KPIs and reporting.
• Familiarity with tools like Excel, CRM, or LMS platforms.
• Good communication and coordination skills.
• Strong attention to detail and ability to multitask.
• Willingness to work in a fast-paced environment.

Nice to Have

• Exposure to process improvement methodologies (Lean basics).
• Experience in handling customer queries or operations support roles.