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IT Operations Administrator

Industry Other
Category Administration
Location Lalitpur, Nepal
Expiry date Aug 09, 2026 (7 days left)

Job Description

Main Responsibilities

The responsibility of the role is to support information technology operations, and business applications.

Application Support: Provide first-level support for software applications, including troubleshooting and resolving technical issues.
User Assistance: Assist users with application-related queries and provide end user support.
Application Incident tracking: Document and track reported issues, ensuring timely resolution and communication with users.
Change and User access management: Manage change requests for IT enhancements and user access management process and recertification.
Reporting: Generate and analyze reports on application performance and user feedback.
Collaboration: Work closely with other IT team members, other department stakeholders and local vendors for application requests, changes, deployment and technical test results

Other Responsibilities

Monitor system performance and job logs.
Document the change requests, user access and technical agreements.

Job Specification

Experience in diagnosing and resolving application issues and providing technical assistance.
Strong understanding of application structure, architecture, and Microsoft SQL database experience.
Excellent Analytical skills and troubleshooting abilities.
Effective verbal and written communication skills in Nepali and English.
Ability to work independently and collaboratively with teams.
Creative problem-solving skills.

Reports to: Country Head of Information Technology.

Educational Description: At least a bachelor’s in computer engineering or equivalent.

Experience Required: More than or equal to 1 year of experience in the application support

Compensation: As per company Policy.

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