Customer Relations Officer
- Industry Other
- Category Administration
- Location Kathmandu, Nepal
- Expiry date Aug 09, 2026 (7 days left)
Job Description
We are looking for a dynamic and customer-focused Client Relations Officer with 2–4 years of experience to build and maintain strong relationships with clients, banking partners, and strategic stakeholders while ensuring exceptional service delivery and long-term business growth.
Key Responsibilities- Build and maintain strong relationships with clients, banks, BFIs, cooperatives, fintech partners, and other stakeholders.
- Serve as the primary point of contact for client inquiries, concerns, and service requests.
- Conduct regular client meetings and visits to strengthen partnerships and identify business opportunities.
- Coordinate with Product, Project, Technical, and Support teams to ensure seamless client service.
- Identify opportunities for cross-selling, upselling, and business expansion.
- Prepare proposals, presentations, business correspondence, and client reports.
- Gather client feedback and market insights to support product and service improvements.
- Manage contract renewals, service agreements, and partnership documentation.
- Represent the company at client meetings, networking events, and industry programs.
- Bachelor's degree in Business Administration, Marketing, Management, Information Technology, or a related field.
- 2–4 years of experience in Client Relations, Corporate Relations, Account Management, Customer Success, or Business Development.
- Experience working with banks, BFIs, fintech companies, payment service providers, or enterprise clients is highly preferred.
- Strong understanding of relationship management and customer engagement.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- Customer-focused with strong problem-solving and organizational skills.
