Head of Human Resources and Operations

Industry Other
Category General Management
Location Jorpati, Nepal
Expiry date Aug 09, 2026 (7 days left)

Job Description

About the job

Company: Sahara Mind

Location: Boudha, Nepal

Employment Type: Full-Time

Reports To: CEO / Founders

About Sahara Mind

Sahara Mind is a mental health and emotional wellness platform focused on providing accessible, culturally relevant, and high-quality emotional support services. Our mission is to provide Support for Your Peace of Mind through therapy, wellness programs, emotional health resources, and technology-enabled care.

As we continue to grow, we are seeking a Head of Human Resources and Operations to build structure, improve execution, support our people, and ensure smooth day-to-day business operations across the organization.

Role Overview

Head of Human Resources and Operations serves as the operational backbone of Sahara Mind. This role combines people management, therapist operations, business operations, and organizational coordination responsibilities.

The successful candidate will work closely with the founders to ensure teams remain aligned, accountable, and operationally effective while building scalable systems and processes that support the company's growth.

The role will directly manage the HR Intern/Coordinator and may oversee or coordinate activities across Finance, Marketing, Therapist Operations, Administration, and other business functions as required.

Key Responsibilities

1. People Operations & Human Resources

Recruitment & Hiring

Own and manage end-to-end hiring processes.
Develop hiring plans aligned with company growth goals.
Lead therapist recruitment initiatives.
Conduct candidate screening and interviews.
Review and approve hiring recommendations.
Support workforce planning and resource allocation.

Employee Lifecycle Management

Design and improve onboarding processes.
Support employee development and performance management.
Coordinate probation reviews and feedback cycles.
Maintain employee records and compliance documentation.
Foster a positive and productive work environment.

HR Leadership

Develop HR policies and procedures.
Ensure consistent people practices across the organization.
Supervise HR Intern/Coordinator activities.
Guide employee engagement and culture-building initiatives.

2. Therapist Operations

Therapist Recruitment & Onboarding

Oversee therapist sourcing and onboarding activities.
Ensure therapist licensing and credential verification processes are followed.
Monitor therapist onboarding readiness.
Support therapist engagement and retention initiatives.

Therapist Workforce Planning

Monitor therapist supply and service demand.
Support therapist scheduling and capacity planning.
Coordinate operational improvements related to therapist management.

3. Business Operations

Operational Management

Establish and maintain operational processes and SOPs.
Improve organizational efficiency and execution.
Identify process gaps and implement solutions.
Support launch readiness and operational scalability.

Project & Execution Management

Coordinate cross-functional initiatives.
Track project progress and organizational priorities.
Monitor action items and ensure accountability.
Escalate risks and blockers when necessary.

Reporting & Governance

Prepare operational reports for leadership.
Maintain organizational dashboards and trackers.
Monitor KPIs across departments.
Support business planning and decision-making.

4. Team Coordination & Management

Cross-Functional Leadership

Coordinate activities across HR, Finance, Marketing, Therapist Operations, and Administrative functions.
Ensure teams remain aligned with company objectives.
Facilitate communication and collaboration across departments.
Support managers, leads, and team members in achieving operational goals.

Team Oversight

Manage and mentor HR Intern/Coordinator.
Provide guidance to interns and coordinators across functions when required.
Support execution of company-wide initiatives.
Promote accountability and ownership across teams.

5. Vendor & Administrative Management

Vendor Management

Coordinate relationships with:
Legal advisors
Finance partners
Technology vendors
Marketing vendors
Security consultants
Other service providers

Administrative Operations

Maintain operational documentation.
Support contract administration and renewals.
Monitor software subscriptions and vendor costs.
Identify opportunities for operational cost optimization.

6. Leadership Support

Strategic Support

Partner closely with founders on organizational planning.
Support annual hiring and workforce planning.
Assist with budget and resource planning.
Coordinate strategic initiatives and company priorities.

Organizational Growth

Build scalable systems and processes.
Improve operational maturity.
Help prepare the company for future growth and expansion.

Qualifications

Required

Bachelor's degree in Business Administration, Human Resources, Management, Operations, Psychology, or a related field.
4+ years of experience in operations, HR, people operations, project coordination, or business management.
Experience managing multiple priorities and stakeholders.
Strong organizational and communication skills.
Ability to work independently in a startup environment.

Preferred

Startup experience.
Experience building processes from scratch.
Experience with therapists, healthcare, or service-based organizations.
Experience leading small teams.
Familiarity with Odoo, Google Workspace, Notion, Jira, or similar productivity tools.

Core Competencies