Responsibilities
Sales, Marketing & Customer Growth
- Lead branch sales and marketing activities to achieve assigned revenue and lead generation targets.
- Coordinate marketing campaigns and ensure availability of marketing materials.
- Monitor customer acquisition, retention, and churn ratio as directed by management.
- Coordinate with the Fiber and Customer Support teams for smooth installation and service delivery.
Branch Operations & Administration
- Ensure efficient day-to-day operation of the branch and implement strategies to improve productivity.
- Manage office assets, equipment, and operational resources.
- Ensure availability of utilities such as electricity, backup power, and essential infrastructure.
- Act as the primary point of contact for operational issues and situational incidents.
Team Management
- Supervise and guide branch staff to maintain productivity and service quality.
- Coordinate with HR for recruitment, staff onboarding, training, and exit procedures.
- Maintain workplace discipline, address employee concerns, and support staff development.
Financial & Cash Management
- Oversee counter cash collection and ensure timely deposit of customer payments.
- Manage petty cash expenses with proper documentation and compliance with financial procedures.
- Monitor branch expenses and ensure cost control.
Inventory, Asset & Vehicle Management
- Maintain optimal inventory levels and coordinate with the central store for stock management.
- Manage company assets, perform periodic verification, and coordinate asset rollbacks when required.
- Oversee company vehicle registration, insurance, maintenance, and fuel usage.
Compliance & Coordination
- Liaise with government authorities and regulatory bodies when required.
- Ensure proper documentation, legal compliance, and correspondence with relevant stakeholders.
- Support branch setup, maintenance, and renewal of office agreements when necessary.
Reporting
- Monitor branch performance and operational reports.
- Submit regular updates and reports to the Province Operation Manager and Chief Province Officer.
