Business Development Officer

Job Description

About the job

ghumNepal is a leading company in Nepal's tourism and hospitality sector, providing an ecommerce platform that connects hosts and guests. We are dedicated to delivering exceptional travel experiences and hospitality services across Nepal, and to helping local hosts, hotels, homestays, and travel operators reach a wider market through technology.

We are seeking a driven and personable Business Development Officer to grow our host and partner network and expand ghumNepal's presence across the country. In this role you will identify new business opportunities, onboard hosts and vendors onto our platform, build long-term partnerships, and work closely with our marketing, operations, and technology teams to convert opportunities into sustainable revenue. This is a field- and relationship-driven role suited to someone who enjoys meeting people, travelling within Nepal, and building something from the ground up.

# Key Responsibilities

Business Growth & Lead Generation

•  Identify, research, and pursue new business opportunities with hotels, homestays, lodges, restaurants, travel agencies, and experience providers across Nepal
• Build and maintain a healthy pipeline of qualified leads through field visits, calls, emails, social media, and networking events
• Meet or exceed agreed monthly and quarterly targets for new host sign-ups, partnerships, and revenue
• Prepare and deliver persuasive pitches, proposals, and product demonstrations of the ghumNepal platform
• Track all leads, activities, and outcomes in the ghum Customer Relationship Management (CRM) system

Host & Partner Onboarding

• Guide new hosts and vendors through registration, listing creation, pricing, and photo/content requirements
• Coordinate with the operations and content teams to ensure listings go live accurately and on time
• Train partners on how to use the ghumNepal dashboard, manage bookings, and respond to guests
• Follow up with newly onboarded partners to ensure activation, first bookings, and early satisfaction

Relationship Management

• Serve as the primary point of contact for assigned partner accounts and maintain regular, professional communication
• Understand partner needs and business challenges, and recommend suitable ghumNepal services and packages
• Negotiate commercial terms, commissions, and agreements within approved company guidelines
• Prepare, review, and follow up on contracts, amendments, and related correspondence in coordination with management
•  Identify upselling and cross-selling opportunities within the existing partner base

Market Research & Reporting

• Monitor market trends, competitor activity, and pricing in Nepal's tourism and hospitality sector
• Collect and share partner and customer feedback with the product, marketing, and IT teams
• Maintain accurate records of visits, meetings, and negotiations, and submit weekly and monthly activity reports
• Contribute ideas to campaigns, promotions, and packages that drive bookings on the platform

Cross-Team Coordination

• Work closely with the marketing team on lead-generation campaigns, events, and promotional materials
• Coordinate with the customer support team to resolve partner issues quickly and professionally
• Serve as a liaison between partners and the IT department for platform-related issues, and follow up until resolution
• Represent ghumNepal professionally at trade fairs, tourism events, and industry gatherings

# Qualifications

Required Skills

• Strong persuasive speaking, presentation, and negotiation abilities
• Excellent interpersonal skills with a confident, friendly, and approachable personality
• Exceptional listening skills and attention to detail
• Self-motivated, target-oriented, and comfortable working with minimal supervision
• Problem-solving mindset and the ability to work under pressure in a fast-paced environment
• Proficiency in computer applications (MS Office, Google Workspace, and CRM systems)
• Comfortable with field work and willing to travel within and outside the Kathmandu Valley
• Team player with a positive attitude and genuine drive to grow ghumNepal's success

Experience

• 1–3 years of experience in business development, sales, key account management, or a related field
• Experience in tourism, hospitality, travel, or technology/ecommerce is strongly preferred
• Background in client-facing work, cold outreach, and handling business calls and meetings
• Possess personal qualities that portray professionalism at work alongside a friendly and approachable personality

Education

• Bachelor's degree in business administration, management, marketing, hospitality, tourism, or a related field
• Additional training or certification in sales, business development, or digital marketing is a plus

Languages

• Fluent in English and Nepali (both written and spoken)
• Knowledge of other languages beneficial but not required

What We Offer

• Competitive salary based on experience and skills, with performance-based incentives
• Professional development and training opportunities
• Collaborative and supportive work environment
• Opportunity to grow within a dynamic tourism technology company
• Exposure to Nepal's tourism industry and a nationwide partner network

Qualified candidates who are passionate about customer service and ready to contribute to the success of Nepal's tourism industry are encouraged to apply.

Please send your CV to [email protected] or Whatsapp 9768990995