Conduct regular standup meeting & training session with the DEX heroes regarding delivery SOP, Failed delivery reason tagging and ground issue faced by DEX heroes.
Inter functional coordination with other team member for customer issues resolution and grievance handling
Closely monitoring the performance of DEX heroes via dash board.
Financial Reconciliation & package reconciliation
Maintain daily Inhouse record of pending shipment held at hubs.
Communicates daily with feeding facilities to ensure a proper plan is set
Routine monitoring of the performance, SLAs, and KPIs related to the Last mile operations
Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail.
Providing routine training to the teams regarding the SLAs operational procedures
Serve as a leader of Daraz culture and values at the Hub.
Job Requirements
Bachelor's degree in the relevant field
Minimum 2-3 years’ experience in managing a large team
