Front Office Associate
- Industry Other
- Category Hospitality
- Location Jhapa District, Nepal
- Salary Not Disclosed
- Expiry date Oct 01, 2026 (7 days left)
Job Description
Company Description Hotel Ashwatth is a 5-star premium luxury property located in the heart of Jhapa, at Ittabhatta, Mechinagar, offering convenient access from Bagdogra International Airport in India and Bhadrapur Domestic Airport in Nepal. The hotel combines modern elegance with attentive service to create a comfortable and memorable experience for every guest. With 124 well-appointed rooms across Deluxe, Junior Suite, and Suite categories, it caters to both business and leisure travelers. Guests can enjoy a fine restaurant and bar, a banquet hall for up to 160 guests, a boardroom for up to 20 guests, a health club, indoor swimming pool, spa and wellness facilities, a casino, and a beautifully landscaped lawn area. Hotel Ashwatth provides a refined hospitality environment with top-tier amenities and professional service standards.
Role Description The Associate role is a full-time, on-site position based in Guwahati. The Associate will support daily hotel operations, including assisting guests at check-in and check-out, responding to inquiries, and coordinating with front office, housekeeping, food and beverage, and other departments to ensure a smooth guest experience. Responsibilities include maintaining service standards, handling reservations, supporting event and banquet coordination, and ensuring that guest areas are well presented and welcoming. The role also involves accurate documentation, adherence to hotel policies and safety procedures, and proactive communication with colleagues and supervisors. The Associate is expected to contribute to a professional, courteous, and guest-focused atmosphere at all times.
Qualifications
- Strong customer service and guest relations skills, with the ability to handle inquiries, requests, and concerns professionally.
- Operational support skills in front office, reservations, and basic administrative tasks, including accurate record-keeping.
- Effective communication and interpersonal skills for collaborating with multiple departments and engaging with diverse guests.
- Organizational and time-management abilities to handle multiple tasks in a fast-paced hospitality environment.
- Basic proficiency in using hotel management or reservation systems and standard office software.
- Prior experience in hotels, resorts, or customer-facing service roles is preferred.
- Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
- Relevant diploma or degree in hospitality, tourism, business, or a related field is an advantage.
