Sales Specialist
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Oct 01, 2026 (7 days left)
Job Description
Company Description Kunyo.co, founded in 2015, is a leading online retailer in Nepal, offering a wide variety of genuine products and nationwide order fulfillment. The company focuses on delivering an outstanding customer experience through a state-of-the-art website and integrated payment systems. Kunyo.co aims to become the industry leader in game keys, gaming services, and gift cards in Nepal over the next decade. The platform provides intuitive user interfaces and extensive payment options to make online shopping hassle-free, convenient, and instantaneous. Kunyo.co is committed to strong partner relationships, driven by better services, choices, and competitive prices.Role Description This part-time Sales Specialist role is a hybrid position based in Kathmandu, with flexibility for some work-from-home arrangements. The Sales Specialist will engage with customers via online and offline channels, respond to inquiries, and guide buyers through product selection and purchase. Responsibilities include executing sales activities, maintaining product knowledge in game keys, gaming services, and gift cards, and supporting promotions and campaigns. The role involves providing high-quality customer service, handling issues and escalations, and contributing feedback to improve sales processes and customer experience. The Sales Specialist may also assist in training team members on sales techniques, platform features, and best practices.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal and written interaction with customers and teammates.
- Candidates should possess proven Customer Service skills with a focus on responsiveness, problem-solving, and customer satisfaction.
- Candidates should possess solid Sales skills, including lead follow-up, product recommendation, and closing techniques.
- Candidates should possess capabilities in Training and Sales Management, such as coaching peers and supporting structured sales processes.
- Comfort working in a hybrid environment in Kathmandu, with reliable internet access for remote tasks.
- Basic understanding of e-commerce platforms, payment systems, or online retail operations is beneficial.
- Interest in gaming, game keys, and digital gift cards is an advantage.
- Prior experience in retail sales, telesales, or customer support is preferred but not mandatory.
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