Telecaller

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Salary Not Disclosed
Expiry date Oct 01, 2026 (7 days left)

Job Description

Position: Telecaller

Department: Customer Experience

Experience: 1–2 Years

Employment Type: Full-Time

Reports To: Team Leader / Department Head

Job Summary

We are looking for a confident and customer-focused Telecaller to handle outbound and inbound calls, follow up with prospective customers, explain company products and services, and support lead conversion. The candidate should have strong communication skills, a professional telephone manner, and the ability to handle customer queries effectively.

Key Responsibilities

Make outbound calls to prospective and existing customers and respond to inbound inquiries.
Explain company products, services, offers, and processes clearly to customers.
Follow up with leads generated through digital platforms, campaigns, referrals, and other sources.
Identify customer requirements and provide appropriate information or solutions.
Maintain regular follow-ups with potential customers to support lead conversion and sales.
Handle customer questions, objections, and concerns professionally.
Maintain accurate records of calls, leads, follow-ups, and customer interactions in CRM or assigned systems.
Coordinate with the Sales, Marketing, and Customer Experience teams for lead handling and customer requirements.
Ensure timely follow-up on assigned leads and avoid missed customer inquiries.
Prepare basic daily/weekly call and lead follow-up reports.
Maintain professionalism, confidentiality, and a positive attitude while communicating with customers.

Required Qualifications & Skills

Minimum +2 or Bachelor’s degree in Management, Marketing, or a related field.
1–2 years of experience in telecalling, telesales, customer service, or a similar role.
Excellent verbal communication and interpersonal skills.
Good command of Nepali and English; additional languages are an advantage.
Confident and persuasive communication skills.
Ability to handle customer objections and difficult conversations professionally.
Basic computer knowledge and familiarity with CRM/Excel/Google Sheets.
Good follow-up, time-management, and organizational skills.
Target-oriented and comfortable working in a sales-driven environment.

Preferred Experience

Experience in insurance, banking, fintech, SaaS, or financial services will be an advantage.
Prior experience in telesales or lead conversion is preferred.
Familiarity with CRM systems and digital lead management is an advantage.

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