Remote Support Staff

Job Description

Company Description G-Tech247 Oy is a trusted IT services and solutions provider focused on delivering innovative, customized technology support for businesses worldwide. The company offers end-to-end IT services, including consultation, implementation, hardware and network support, and system maintenance. With 24/7 global assistance, G-Tech247 ensures reliable, round-the-clock support to resolve technical challenges efficiently. Guided by values of trust, expertise, and innovation, the team uses modern tools and future-ready strategies to help organizations streamline operations and drive business growth. G-Tech247 aims to be a leading managed IT services provider with a strong global reach.

Role Description This is a full-time, on-site Remote Support Staff role based in Nepal. The Remote Support Staff will handle incoming support requests, troubleshoot hardware, software, and network issues, and provide timely resolutions to clients through phone, email, and remote access tools. Responsibilities include monitoring systems, escalating complex incidents, documenting support activities, and following established procedures and service level agreements. The role involves coordinating with senior technicians and other teams, maintaining accurate records of issues and solutions, and contributing to continuous improvement of support processes. The Remote Support Staff will also assist in routine maintenance tasks and support configuration, installation, and updates as needed.

Qualifications

• Foundational IT support skills, including basic troubleshooting of operating systems, hardware, and networks, and familiarity with remote support tools.
• Ability to communicate clearly and professionally with clients in English and local languages, both verbally and in writing.
• Strong customer service mindset, with the ability to stay calm under pressure and manage multiple support requests effectively.
• Good organizational and documentation skills to record issues, solutions, and follow-up actions accurately.
• Basic understanding of security best practices and safe handling of sensitive information.
• Ability to work on-site full time in Nepal, collaborate with a diverse team, and follow shift schedules as required for 24/7 support.
• Relevant education in information technology, computer science, or a related field; technical certifications (e.g., CompTIA A+, Network+) are an advantage.
• Prior experience in helpdesk, technical support, or IT service roles is preferred but motivated entry-level candidates will be considered.