Himmalagari Tours and Travels Pvt. Ltd. is looking for a highly motivated and experienced Senior Inbound Officer to oversee inbound travel operations and ensure exceptional travel experiences for international clients visiting Nepal. The ideal candidate should possess strong expertise in itinerary planning, quotation preparation, supplier coordination, client relationship management, and destination knowledge. This role requires excellent communication, organizational, and leadership skills to ensure smooth execution of travel services while maintaining the highest standards of customer satisfaction.
Key Responsibilities
- Manage inbound travel inquiries from international clients, travel agents, and business partners.
- Prepare customized travel itineraries, tour packages, and competitive quotations based on client requirements.
- Coordinate hotel bookings, domestic and international flight reservations, transportation, trekking permits, sightseeing, guides, and other travel arrangements.
- Maintain regular communication with overseas travel partners and clients to ensure prompt responses and excellent service.
- Negotiate rates and maintain strong relationships with hotels, airlines, transport providers, and other tourism suppliers.
- Monitor ongoing tours and proactively resolve operational issues to ensure seamless travel experiences.
- Ensure all bookings, confirmations, travel documents, and payments are processed accurately and on time.
- Supervise and support junior inbound staff, providing guidance and operational assistance when necessary.
- Maintain accurate records of bookings, contracts, supplier rates, and client information.
- Ensure compliance with company policies, tourism regulations, and quality standards.
- Prepare operational reports and provide updates to management regarding bookings, revenue, and client feedback.
- Handle customer complaints professionally and ensure timely resolution.
- Identify opportunities to improve operational efficiency and enhance customer satisfaction.
- Represent the company professionally while maintaining long-term relationships with international travel partners.
