After Sales Service Head
- Industry Other
- Category General Management
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Oct 03, 2026 (6 days left)
Job Description
Job Description: Service Head – 4W
Position Overview
The Service Head – 4W will lead and oversee the complete four-wheeler after-sales and service operations, ensuring high standards of technical excellence, customer satisfaction, workshop productivity, and business performance across the service network.
Key Responsibilities
- Lead and manage 4W service and workshop operations across assigned locations.
- Develop and implement service strategies to achieve revenue, productivity, customer satisfaction, and operational KPIs.
- Monitor workshop performance, technician productivity, service capacity, and turnaround time.
- Ensure high standards of repair quality, vehicle diagnosis, preventive maintenance, and customer service.
- Oversee warranty, technical claims, service campaigns, and OEM coordination.
- Develop and maintain strong relationships with OEMs and technical partners for technical support and issue resolution.
- Lead, coach, and develop service managers, technicians, advisors, and support teams.
- Monitor service costs, manpower utilization, spare parts consumption, and workshop profitability.
- Establish and maintain SOPs, safety standards, quality controls, and compliance requirements.
- Analyze service reports and KPIs to identify operational gaps and implement corrective actions.
- Drive initiatives to improve customer retention, repeat service, and overall after-sales experience.
- Support the expansion and standardization of the company's service network.
Qualification & Experience
- Bachelor’s degree in Automobile Engineering, Mechanical Engineering, or a related field; MBA/Management qualification is an advantage.
- 10+ years of relevant experience in four-wheeler automotive service/after-sales operations.
- Proven experience in service leadership, workshop management, and team handling.
- Strong understanding of automotive diagnostics, service processes, warranty, and OEM operations.
- Strong analytical, leadership, communication, and problem-solving skills.
- Ability to manage multiple service locations and drive performance through KPIs.
