Dental Counsellor
- Industry Other
- Category Administration
- Location Nepal
- Salary Not Disclosed
- Expiry date Sep 06, 2026 (6 days left)
Job Description
The Dental Counsellor will be responsible for guiding patients regarding recommended dental treatments, explaining procedures and treatment plans, coordinating with dentists, and ensuring proper patient follow-up. The role requires excellent communication skills, a patient-friendly approach, and the ability to build trust with patients.
Key Responsibilities
- Welcome patients and understand their dental concerns, needs, and treatment expectations.
- Explain dentist-recommended treatment plans, procedures, benefits, costs, and timelines in a clear and understandable manner.
- Counsel patients and assist them in making informed decisions regarding their recommended dental treatments.
- Coordinate closely with dentists and clinical staff to ensure accurate communication of treatment information.
- Follow up with patients regarding consultations, pending treatments, appointments, and treatment continuation.
- Handle patient enquiries through calls, messages, and in-person communication.
- Maintain accurate records of patient enquiries, consultations, follow-ups, and treatment status.
- Assist in scheduling appointments and coordinating patient flow.
- Build and maintain positive relationships with patients throughout their treatment journey.
- Handle patient concerns professionally and coordinate with the concerned department when required.
- Support the hospital's patient service, awareness, and promotional activities.
- Maintain patient confidentiality and follow hospital policies and professional standards.
- Minimum Bachelor's degree in any healthcare or dental-related background.
- Previous experience in dental counselling, healthcare counselling, patient coordination, or a related field is an advantage.
- Strong verbal and written communication skills.
- Excellent counselling, interpersonal, and follow-up abilities.
- Pleasant, confident, professional, and patient-friendly personality.
- Basic knowledge of dental treatments and procedures will be an advantage.
- Good computer skills and ability to maintain patient records.
- Ability to work effectively with dentists, clinical staff, and patients.
- Candidates with experience in a dental hospital or clinic will be highly preferred.
- Female candidates are encouraged to apply.
Core Skills
- Patient Counselling
- Dental Treatment Coordination
- Communication & Interpersonal Skills
- Patient Follow-up
- Appointment Coordination
- Customer/Patient Relationship Management
- Problem Solving
- Teamwork
