Hub Incharge - Kohalpur
- Industry Other
- Category Administration
- Location Kohalpur, Nepal
- Salary Not Disclosed
- Expiry date Sep 06, 2026 (6 days left)
Job Description
Job Summary:
As a Hub Incharge at Pathao Nepal Pvt. Ltd., you will be responsible for managing day-to-day hub operations, overseeing inbound and outbound shipments, coordinating delivery activities, and managing delivery personnel. You will also ensure operational efficiency, compliance with company SOPs, and smooth coordination with internal teams and external partners.
The role also involves merchant acquisition and relationship management, supporting business growth, and ensuring smooth coordination between merchants, delivery personnel, transportation partners, and the Central and Regional teams.
Key Responsibilities:
- Manage day-to-day hub operations and ensure smooth, efficient, and compliant workflow.
- Supervise package receiving, sorting, scanning, handling, dispatch, and shipment processing.
- Ensure proper use of Hermes and 3PL systems, including order creation and shipment labeling.
- Recruit, onboard, train, and manage delivery personnel and monitor their performance.
- Coordinate pickup and delivery operations to ensure timely completion and quality service.
- Monitor fleet and delivery operations and identify opportunities to improve productivity and efficiency.
- Manage COD collection, reconciliation, returned parcels, and timely cash submission.
- Prepare regular hub performance reports and monitor key operational KPIs.
- Identify operational gaps and take corrective actions to improve hub performance.
- Acquire new merchants, maintain existing merchant relationships, and support business and shipment-volume growth.
- Coordinate with Regional, Central, Accounts, Transportation, Merchant Support, and other relevant teams.
- Conduct regular team briefings, communicate targets and priorities, and maintain a professional work environment.
- Ensure compliance with company SOPs, policies, safety standards, and operational procedures.
Key Performance Areas
- Hub operational efficiency
- On-time delivery and completion rate
- Pickup and delivery productivity
- COD reconciliation and cash submission
- Shipment handling accuracy
- Delivery personnel productivity
- Merchant acquisition and retention
- Merchant service quality
- Hub cost and resource efficiency
- SOP and policy compliance
- Timely and accurate reporting
