HUB ASSISTANT (Logistic Company)

Job Description

“VACANCY ANNOUNCEMENT” HUB INCHARGE for Logistic Company in Mahendra Nagar & Kohalpur.

-Details:

*Position: HUB INCHARGE

*Salary: Negotiable

*Location: Mahendra Nagar & Kohalpur

*Education:12th Pass

*Experience: Fresher & Experienced both are encouraged to apply

-Key Responsibilities

1. Hub & Operational Management

● Supervise the day-to-day operations of the hub and ensure smooth and efficient workflow.

● Ensure strict adherence to company SOPs, operational procedures, policies, and quality standards.

● Monitor hub performance and take corrective actions to improve operational efficiency.

● Coordinate with the Central and Regional Teams to improve processes and resolve operational challenges.

● Ensure proper utilization and organization of hub space for efficient package handling and storage.

● Receive incoming packages and verify the accuracy of shipment information.

● Ensure proper sorting, scanning, handling, and dispatch of packages.

● Coordinate the handover of Inside Valley-bound shipments to transportation partners and Buddha Air, where applicable.

● Create orders in Hermes and 3PL systems and ensure accurate printing and placement of shipment labels/stickers

2. Delivery Operations & Fleet Management

● Recruit, onboard, and train delivery personnel in accordance with company requirements.

● Ensure delivery personnel understand and comply with company policies, SOPs, safety guidelines, and service standards.

● Assign pickup agents to collect packages from merchants/vendors.

● Monitor delivery personnel performance and ensure timely completion of assigned deliveries.

● Address delivery personnel concerns, operational queries, and disciplinary matters fairly and promptly.

● Monitor fleet and delivery operations and identify opportunities for improving productivity and efficiency.

● Provide regular updates to management on fleet performance, operational challenges, and improvement opportunities.

3. Cash, COD & Parcel Reconciliation

● Reconcile and collect COD amounts and returned products from delivery personnel.

● Verify cash collections against the relevant delivery records and system information.

● Update delivery sheets with the required delivery status and payment information.

● Ensure timely submission of collected cash to the Accounts Team. ● Maintain proper records of COD collections, returns, and outstanding amounts.

● Follow up on discrepancies and ensure timely resolution.

4. Reporting & Performance Management

● Prepare and submit regular hub performance reports to the Regional and Central Teams.

● Monitor key operational metrics such as: ○ On-time delivery rate ○ Completion rate ○ Delivery productivity ○ Pickup performance ○ COD reconciliation ○ Return performance ○ Shipment processing time

● Identify operational gaps and implement corrective measures in coordination with the relevant teams.

5. Merchant Acquisition & Relationship Management

● Conduct market research to identify potential merchants and new business opportunities within the assigned territory.

● Approach and onboard potential merchants by communicating the benefits and services offered by Pathao.

● Build and maintain strong relationships with existing merchants to ensure customer satisfaction and long-term retention.

● Understand merchant requirements and coordinate internally to address their operational concerns.

● Negotiate commercial terms and agreements with merchants within the authority and guidelines provided by the company.

● Monitor merchant performance and identify opportunities to increase shipment volume and business growth.

● Maintain accurate records of prospective and acquired merchants.

6. Team Management & Coordination

● Supervise hub staff and delivery personnel to ensure effective execution of daily responsibilities.

● Conduct regular briefings and communicate operational priorities, targets, and updates to the team.

● Foster a professional, accountable, and customer-focused work environment.

● Coordinate effectively with the Central Team, Regional Team, Accounts, Transportation, Merchant Support, and other relevant departments.

● Escalate critical operational issues to the appropriate management level in a timely manner

Key Performance Areas

The performance of the Hub Incharge will be evaluated based on:

● Hub operational efficiency

● On-time delivery and completion rate

● Pickup and delivery productivity

● COD reconciliation and timely cash submission

● Shipment handling accuracy

● Delivery personnel productivity and compliance

● Merchant acquisition and retention

● Merchant service quality

● Hub cost and resource efficiency

● Compliance with company SOPs and operational standards

● Timely and accurate reporting

-Send your cv at:

[email protected]

9705211823,9705411823