Service Advisor For two wheeler
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Industry
Other
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Category
Customer Service
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Location
Kathmandu, Nepal
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Expiry date
Aug 09, 2026
(7 days left)
Job Description
Key Responsibilities
- Welcome customers and understand their vehicle complaints and service requirements.
- Conduct a preliminary inspection of the motorcycle/scooter and record observations.
- Prepare accurate job cards with customer concerns and required repairs.
- Explain recommended services, repair estimates, costs, and expected delivery time.
- Coordinate with technicians to ensure timely and quality repairs.
- Monitor vehicle repair progress and provide regular updates to customers.
- Obtain customer approval for additional repairs or replacement of parts.
- Ensure availability of required spare parts by coordinating with the parts department.
- Perform quality checks before vehicle delivery.
- Explain completed work, replaced parts, and maintenance recommendations during vehicle handover.
- Handle customer complaints professionally and resolve service-related issues.
- Maintain accurate service records, invoices, and warranty documentation.
- Process warranty claims according to manufacturer guidelines.
- Promote value-added services, accessories, and annual maintenance packages.
- Achieve customer satisfaction (CSI) and service revenue targets.
- Ensure compliance with dealership policies, safety standards, and manufacturer procedures.
- Follow up with customers after service to collect feedback and build long-term relationships.
- Maintain cleanliness and organization of the service reception area.
- Support appointment scheduling and workshop capacity planning.
- Work closely with workshop, parts, and sales teams to ensure efficient service operations.
