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Product Communications Specialist

Industry Other
Category IT&Telecommunication
Location Kathmandu, Nepal
Expiry date Jul 26, 2026 (7 days left)

Job Description

Company Description Clevero is an all-in-one business management and workflow automation platform designed for Australian service businesses. It replaces disconnected systems, spreadsheets, and manual processes by bringing CRM, project management, scheduling, billing, document management, customer communication, and automation into a single solution. Built on a low-code architecture, Clevero enables organizations to configure workflows, forms, and processes to match their specific operations without the cost and complexity of traditional software development. The platform helps businesses save significant time, reduce administrative costs, improve service delivery and visibility, and scale faster through streamlined workflows and automation. Core capabilities include customer management, task and project management, digital forms, scheduling, eSignatures, invoicing, time tracking, customer portals, and integrated email/SMS automation.

Role Summary

Own the weekly release communications cadence for Clevero. You'll translate feature releases into customer-facing emails, GIF walkthroughs, and documentation that drives feature adoption and reduces support tickets.

What You'll Do

Write and ship a minimum of 1 release email per week (announcing new features, improvements, bug fixes)
Create GIF walkthroughs and visual guides for key features (using Loom, Figma, or similar)
Produce step-by-step documentation that feeds into the Support knowledge base
Work with Product and Development to understand what shipped and why customers should care
Incorporate feedback from CEO on tone, style, and messaging (15-min async review per release)
Clear the backlog of undocumented existing features over the first quarter

What Success Looks Like (90 Days)

Shipped 12 weekly release emails, each with supporting GIFs and docs. Support tickets on "how do I use X" drop by 30%.

Requirements

Fluent written English (professional but warm tone) is a must
Experience writing product release notes, help docs, or customer comms (2+ years)
Comfortable with GIF/video tools (Loom, Figma, or video editing software)
Self-directed—can work independently across a timezone gap with async feedback
Curious about product and customer pain points

Nice To Haves