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Service Engineer

Industry Other
Category Engineering
Location Kathmandu, Nepal
Expiry date Jul 26, 2026 (3 days left)

Job Description

About the Company

We are seeking a proactive and technically skilled Service Engineer to support our growing renewable energy business in Nepal. The ideal candidate will have hands-on experience with solar PV systems, solar inverters, and Battery Energy Storage Systems (BESS), along with strong troubleshooting skills and a customer-focused approach.

About the Role

A short paragraph summarizing the key role responsibilities.

Responsibilities

70% – Technical Service & Support
Attend on-site service calls for Solar Inverter and Battery Energy Storage System (BESS) projects.
Perform installation support, commissioning, preventive maintenance, corrective maintenance, and troubleshooting.
Diagnose hardware, software, communication, and system performance issues.
Provide remote and on-call technical support to customers, EPC contractors, distributors, and internal teams.
Coordinate with regional technical support teams for issue resolution and escalations.
Prepare detailed service reports, maintenance records, and root cause analysis (RCA) reports.
Ensure timely resolution of customer complaints while maintaining high service standards.
Support warranty investigations and replacement processes.
Follow safety standards, quality procedures, and site compliance requirements.
Maintain service tools, test equipment, and spare parts inventory.
30% – Customer Engagement & Business Support
Visit Independent Power Producers (IPPs), EPC contractors, developers, distributors, and key customers during non-service periods.
Build and maintain strong customer relationships through regular technical interactions.
Collect customer feedback, market intelligence, and competitive information.
Support technical presentations, product demonstrations, and pre-sales activities when required.
Coordinate with sales teams, channel partners, and project stakeholders to ensure smooth project execution.
Identify opportunities for Annual Maintenance Contracts (AMC), system upgrades, and additional service offerings.
Represent the organization professionally during customer meetings, technical workshops, and industry events.

Qualifications

Bachelor's Degree or Diploma in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related technical discipline.
2–3 years of experience in Solar PV, Solar Inverter, Battery Energy Storage Systems (BESS), or Renewable Energy service.
Hands-on experience in commissioning, installation, maintenance, and troubleshooting of solar inverter systems.
Knowledge of grid-connected PV systems, protection systems, SCADA, and communication protocols such as Modbus, RS485, and Ethernet.
Familiarity with utility-scale and commercial solar power plants is an added advantage.
Strong analytical and problem-solving abilities.
Excellent communication and customer relationship skills.
Willingness to travel extensively across Nepal.

Required Skills

Experience working with leading solar inverter and BESS brands.
Knowledge of high-voltage electrical systems.
Experience working with IPPs, EPC companies, and utility-scale solar projects.
Ability to read electrical singleline diagrams (SLD), wiring diagrams, and technical documentation.
Good reporting and documentation skills.
Basic understanding of Lithium-ion battery technologies, Power Conversion Systems (PCS), and Energy Management Systems (EMS).

Preferred Skills