Business Analyst

Job Description

• Elicit, analyze, validate and document business, functional and system requirements from stakeholders (both internal and external).
• Conduct stakeholder interviews, workshops, and requirement elicitation sessions.
• Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specification (SRS), user stories, process flow diagrams, gap analysis, etc.
• Analyze existing business processes and identify improvement opportunities.
• Support solution design and validate alignment with business needs.
  
  

• Develop a deep understanding of the organization's products, solutions, and service offerings.
• Analyze product features, functionalities, and business value propositions.
• Collaborate with product, business, and technical teams to recommend product enhancements based on client and market feedback.
• Assist in defining product requirements and documenting feature specifications.
  
  

• Conduct product presentations and solution walkthroughs for prospective and existing clients.
• Demonstrate product functionalities, workflows, and business benefits to stakeholders.
• Understand client business requirements and map them to product capabilities.
• Support pre-sales activities by preparing demonstrations, proof-of-concepts, and solution proposals.
• Respond to client queries regarding product functionality, business processes, and implementation approaches.
• Gather client feedback and communicate enhancement requirements to internal teams.
  
  

• Prepare product presentations, user guides, training materials, project documentation and business documentation.
• Conduct training sessions for clients, end users, and internal teams.
• Create business use cases, process flows, and solution presentations tailored to client needs.
  
  

• Coordinate with clients, business users, project managers, IT teams, vendors, and senior management.
• Facilitate discussions to resolve business and technical issues.
• Present findings and recommendations to stakeholders.
  
  

• Support preparation of test scenarios and user acceptance testing (UAT).
• Support User Acceptance Testing (UAT), defect management.
• Validate system functionality against business requirements.
• Assist in change management, training, and deployment activities.
  
  

• Participate in end-to-end project lifecycle activities from initiation to closure.
• Work closely with project managers, business users, vendors, and technical teams to ensure successful project delivery.
• Support project planning, requirement prioritization, scope management, and change management activities.
• Monitor project deliverables and ensure alignment with business objectives.
• Identify project risks, issues, and dependencies and recommend mitigation actions.
• Support implementation, deployment, and post-go-live activities.
• Participate in system configuration reviews and solution validation.
• Willingness to travel inside/outside the country.
  
  

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Finance, Banking, or a related field.
• Master's degree will be an added advantage.
• Strong understanding of banking operations, products, and regulatory requirements.
• Excellent documentation, presentation, communication, and stakeholder management skills.
  
  

• Minimum 3–5 years of experience as a Business Analyst.
• At least 1–2 years of experience in the banking or financial services sector.
• Experience working on banking system implementation, digital banking projects, core banking systems, payment systems, banking technology projects or process transformation initiatives.
• Experience working with Agile, Waterfall, and Hybrid project management methodologies.
• Exposure to pre-sales, solution consulting, implementation support, or product management activities.
• Experience preparing executive-level presentations and proposal documents.
  
  

• Requirements gathering and documentation.
• Process modeling (BPMN, Visio, or equivalent).
• Data analysis and reporting.
• User Acceptance Testing (UAT).
  
  

• Strong analytical and problem-solving skills.
• Excellent presentation, communication, and demonstration skills.
• Strong stakeholder and client management skills.
• Attention to detail.
• Ability to work independently, within cross-functional teams and geographically distributed teams.
• Banking domain knowledge. Strong understanding of banking products and processes.
• Requirements elicitation and documentation.
• Client-facing and consultative approach.
• Ability to quickly learn and articulate complex product features.
• Project delivery support and coordination.
• Ability to bridge business and technical teams.
• Ability to translate technical concepts into business-friendly language.
• Experience conducting client meetings and workshops.
• Experience working in complex banking transformation environments.