Sales Coordinator

Job Description

A leading Internet Service Provider (ISP) company is seeking a proactive and customer-focused Sales Coordinator to support and strengthen its sales operations. The ideal candidate will play a key role in coordinating sales activities, maintaining customer relationships, and ensuring seamless communication between clients and internal teams.

Key Responsibilities

• Coordinate and supervise the day-to-day sales activities of the sales team.
• Support the sales team in achieving individual and branch sales targets.
• Build and maintain strong relationships with existing customers to ensure repeat business and customer satisfaction.
• Coordinate with internal departments to ensure timely execution of sales orders and service delivery.
• Handle customer inquiries, complaints, and issues promptly and professionally.
• Maintain accurate records of customer contracts, sales reports, and related documentation.
• Monitor sales activities and provide administrative support to improve operational efficiency.
• Train, coach, and guide team members on sales techniques, product knowledge, and customer handling.
• Assist in recruiting, counseling, and evaluating Authorized Sales Representatives (ASRs).
• Follow up with customers and sales representatives regarding inquiries, quotations, and order status.
• Prepare regular sales reports and provide updates to management.
• Ensure effective communication and coordination between customers and internal teams.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• 2–3 years of experience in sales coordination, preferably in the ISP or telecommunications industry.
• Strong understanding of sales processes and customer relationship management.
• Excellent organizational and administrative skills.
• Strong communication, interpersonal, and customer service abilities.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint). Experience with CRM software is an added advantage.

Skills & Competencies

• Sales Coordination
• Customer Relationship Management
• Team Leadership & Coaching
• Communication & Negotiation
• Problem-Solving
• Time Management
• Report Preparation & Documentation
• Cross-functional Coordination
• Customer Service Excellence

Why Join Us?

• Opportunity to work with a growing ISP company.
• Professional and collaborative work environment.
• Career growth and learning opportunities.
• Competitive salary and benefits package.

Send your updated CV at [email protected]