Helpdesk Support Executive
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Jun 22, 2025 (Expired)
Job Description
As a Helpdesk Support Executive, you will take on a dynamic role with opportunities for growth within the company. You will work closely with our Implementation and Support Team to deliver high-quality customer service to our clients while gaining valuable insights into the entire post-sales process.
Your Key Responsibilities
- Pre-implementation Requirement Gathering
- Business Process Mapping
- Functional Requirements Documentation (FRD)
- System Setup, Configuration & Implementation
- End-User Training & Post-Implementation Helpdesk Support
Basic Requirements
- A strong foundational knowledge in Accounting is required. Preference will be given to candidates with prior experience in an Accounts Department, ERP Software Development Companies, Resellers, Consultancies, or as an End-User.
- Strong verbal and written communication skills.
- A minimum of a Bachelor's degree (preferably in BBA, BIM, or BBS) with at least 1 year of relevant experience.
- Professional proficiency in English, Hindi, and Nepali.
- Must possess personal transportation.
Benefits
- Coverage of fuel expenses.
- Comprehensive Social Security Fund (SSF).
- A supportive management team dedicated to your growth and learning.
- Work Schedule: Monday to Friday, 09:00 AM to 06:00 PM.
- Unlimited Tea, Coffee
This job has been expired
on 2025-06-22
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