Product Executive (Activities Enhancer)
- No. of Openings 1
- Industry Tourism and Hospitality
- Category Customer Service
- Location Jwagal-10, Kupandole, Lalitpur, Nepal
- Job Level Junior Level
- Salary Nrs. 25K-30K Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Jul 03, 2025 (Expired)
- Skills Interpersonal and Communication Skills, Customer Service, Customer Feedback Analysis, Marketing
Job Description
Job Summary:
We are seeking a proactive and detail-oriented Product Executive to join our dynamic team. This role focuses on managing and updating travel activities, packages, and services listed on our platform. You will play a key part in ensuring accuracy, supplier coordination, service quality, and supporting marketing initiatives to enhance overall customer satisfaction.
Key Responsibilities:
Product Content Management:
- Develop, update, and maintain engaging and accurate SEO ( Search Engine Optimization ) friendly descriptions for activities, packages, and travel services on the Trip Turbo platform.
- Ensure consistency in rates, policies, and service details across listings.
- Conduct regular audits to ensure content quality and data integrity.
Quality Assurance & SOP Alignment
- Verify that supplier-submitted content aligns with Trip Turbo’s Standard Operating Procedures (SOP).
- Take corrective actions to maintain and improve content quality and accuracy.
Supplier Coordination & Communication
- Research and onboard new activities, suppliers, vendors, and partners.
- Build and maintain strong relationships with existing suppliers.
- Conduct routine calls and occasional visits to ensure service quality and explore potential growth opportunities.
- Coordinate price changes, updates, and resolve customer-related supplier issues.
- Act as the bridge between Trip Turbo and its suppliers, ensuring clear and effective communication.
Customer Service & Feedback Handling
- Address customer complaints and feedback related to activities and packages with professionalism and empathy.
- Collaborate with the social media and support teams to resolve issues raised through digital platforms.
Marketing & Promotions Support
- Assist in marketing campaigns and promotional activities.
- Participate in trade shows, partnerships, and campaigns to promote Trip Turbo’s offerings.
- Stay updated with market trends and competitor strategies to provide relevant insights.
Team Contribution
- Collaborate with cross-functional teams and contribute to ongoing projects.
- Support the overall growth and operational excellence of Trip Turbo.
Job Specification
Qualifications:
- Bachelor’s degree in Business, Travel/Tourism, Hospitality, or related field.
- 1–2 years of relevant experience in product operations, supplier relations, content management, or customer service.
- Excellent written and verbal communication skills in English and Nepali.
- Strong copywriting and content creation skills with a flair for storytelling and brand tone consistency.
- Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar, Forms, etc.)
- Comfortable with content management systems (CMS), spreadsheets, task trackers, and productivity tools like Trello.
- Tech-savvy with the ability to quickly adapt to new platforms and tools.
- Highly organized with attention to detail and the ability to multitask under tight deadlines.
What We Offer:
- A collaborative and energetic team environment.
- Opportunities to grow in Nepal’s largest travel tech company.
- Exposure to the travel industry and exciting travel experiences.
- Competitive compensation and performance-based incentives.
About Company
What is Trip Turbo?
Making travel simple is our vision at Trip Turbo. With our comprehensive app & website, users can effortlessly book flights, holiday packages, exciting activities, and everything else needed for a memorable journey. Service Providers are also welcome to register and list their exceptional products and services, creating a diverse travel ecosystem.
What does Trip Turbo Provide?
Tripturbo offers mobility solutions to the multiple problems we face while using other travel apps. It exists to remove or reduce those problems.Those solutions are listed below:
- Ease access to book flights, hotels, activities and tours digitally
- Extensive range of service providing an adundance of choices
- Offering TripTurbo inventory to multiple operators all across the globe through API access
- Varied payment options like Debit/Credit Card, UPI, EMI, and other banking channels
- Enhance Technology solution for efficient online inventory management, booking and sales