IT Operations Administrator
- Industry Other
- Category IT&Telecommunication
- Location Kathmandu, Nepal
- Expiry date Jul 06, 2025 (Expired)
Job Description
RequirementsDescription and Requirements
IT Operations Administrator
Main Responsibilities:
The responsibility of the role is to support information technology operations, and business applications.
- Application Support: Provide first-level support for software applications, including troubleshooting and resolving technical issues.
- User Assistance: Assist users with application-related queries and provide end user support.
- Application Incident tracking: Document and track reported issues, ensuring timely resolution and communication with users.
- Change and User access management: Manage change requests for IT enhancements and user access management process and recertification.
- Reporting: Generate and analyze reports on application performance and user feedback.
- Collaboration: Work closely with other IT team members, other department stakeholders and local vendors for application requests, changes, deployment and technical test results
- Monitor system performance and job logs.
- Document the change requests, user access and technical agreements.
- Experience in diagnosing and resolving application issues and providing technical assistance.
- Strong understanding of application structure, architecture, and Microsoft SQL database experience.
- Excellent Analytical skills and troubleshooting abilities.
- Effective Verbal and Written Communication skills in Nepali and English.
- Ability to work independently and collaboratively with teams.
- Creative problem-solving skills.
Education Required: At least a bachelor’s in computer engineering or equivalent.
Experience Required: More than or equal to 1 years’ of experience in the application support
Compensation: As per company policy.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.
At MetLife, it’s #AllTogetherPossible . Join us!
This job has been expired
on 2025-07-06
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