Mall Operations Executive

We are looking for a responsible and customer-focused Mall Operations Executive to oversee daily operational activities, coordinate with mall tenants, handle customer concerns, and ensure smooth day-to-day operations.

Key Responsibilities:

• Monitor daily operations and ensure smooth functioning of the premises.
• Coordinate and maintain professional relationships with mall tenants.
• Address tenant and customer concerns promptly and professionally.
• Handle complaints and coordinate with relevant departments to resolve issues.
• Monitor operational activities and report any issues to management.
• Ensure compliance with operational policies, procedures, and service standards.
• Coordinate with security, housekeeping, maintenance, and other relevant teams.
• Assist in managing emergencies and operational issues when required.
• Maintain daily reports, incident records, and operational documentation.
• Conduct regular checks of common areas and facilities.
• Support management in maintaining a safe, organized, and customer-friendly environment.

• Experience in a mall, shopping center, hospitality, facility management, or related environment is preferred.
• Hospitality Management background will be an advantage.
• Excellent communication and interpersonal skills.
• Strong tenant and customer-handling skills.
• Good problem-solving and coordination abilities.
• Ability to handle complaints and resolve operational issues effectively.
• Responsible, organized, and capable of working under pressure.
• Basic computer and reporting skills.
• Willingness to work in shifts, including weekends and holidays when required.