Front Office Associate

We are seeking a friendly, professional, and customer-focused Front Office Associate to handle reception, guest communication, bookings, and day-to-day front office operations. Candidates with hotel or hospitality industry experience are preferred.

Key Responsibilities:

• Welcome and assist guests in a professional and courteous manner.
• Handle check-in, check-out, reservations, and booking-related activities.
• Respond to guest inquiries and provide information about services and facilities.
• Handle telephone calls, emails, and other guest communications.
• Maintain accurate guest records and front office documentation.
• Coordinate with other departments to ensure smooth guest services.
• Handle basic billing, accounting, and payment-related activities.
• Maintain daily reports and records using MS Excel and other office software.
• Handle guest complaints and coordinate with relevant departments for resolution.
• Support sales and booking activities when required.
• Ensure the reception area is organized and professionally maintained.

• 1–2 years of experience in a hotel, hospitality, reception, sales, or booking-related role.
• Experience with hotel/front office software is preferred.
• Knowledge of basic accounting and billing procedures.
• Good working knowledge of MS Excel, MS Word, and PowerPoint.
• Excellent communication and customer-handling skills.
• Pleasant personality with a professional approach.
• Hospitality Management background is preferred.
• Ability to work in shifts and handle a busy front office environment.