Quality Control Officer(Customer Service)

• Devising and establishing a company's quality procedures, standards and specifications;
• Reviewing customer requirements and making sure they are met;
• Looking at ways to reduce waste and increase efficiency;
• Defining quality procedures in conjunction with operating staff;
• Setting up and maintaining controls and documentation procedures;
• Monitoring performance by gathering relevant data and producing statistical reports;
• Making suggestions for changes and improvements and how to implement them;
• Using relevant quality tools and making sure managers and other staff understand how to improve the business.

Skills:

• Effective Communication.
• Persuasiveness
• Interpersonal skills
• Problem solving
• Organizing and planning
• Numerical and statistical ability
• An aptitude for analysis
• Assertive
• Team working

• Basic knowledge of operating a computer is a necessity

Experiences :

Some experience with multiline telephones, and personal computers will be obliging. Candidates having call center experience in verification/Fulfillment department is preferable.

Freshers are also highly encouraged to apply.