Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Talking to potential customers on the phone and selling products or soliciting donations.
Tracking customer contact lists, explaining the benefits or advantages of their services.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Call clients and customers to inform them about the company’s new products, services and policies.
Guide callers through troubleshooting, navigating the company site or using the products or services.
Collaborate with other call center professionals to improve customer service.
Create and publish content for social media.
Develop creative concepts, scripts, and ideas for videos, graphics, and campaigns.
Shoot and edit videos and photos tailored to specific platforms (e.g., Instagram, TikTok, YouTube).
Telemarketing/Front Desk Officer
Full TimeJob Overview
Required Skills
Job Description
Job Specification
Education
Bachelor's degree running or completed in Management, Marketing, Business Administration, or a related field.
Freshers and candidates with relevant experience are encouraged to apply.
Experience
Experience in telemarketing, customer service, front desk, sales, or call center operations will be an advantage.
Experience in social media content creation will be an added advantage.
Required Skills & Competencies
Excellent verbal communication and interpersonal skills.
Confident and polite telephone manner.
Strong customer service and relationship-building skills.
Good persuasion and sales skills.
Ability to handle customer complaints calmly and professionally.
Good follow-up and lead management skills.
Basic knowledge of social media platforms.
Basic skills in video/photo shooting and editing.
Creative mindset with an interest in content creation.
Good computer skills and familiarity with MS Office/Google Workspace.
Ability to work in a target-driven environment.
Positive attitude, patience, and willingness to learn.
Good time management and multitasking skills.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Talking to potential customers on the phone and selling products or soliciting donations.
Tracking customer contact lists, explaining the benefits or advantages of their services.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Call clients and customers to inform them about the company’s new products, services and policies.
Guide callers through troubleshooting, navigating the company site or using the products or services.
Collaborate with other call center professionals to improve customer service.
Create and publish content for social media.
Develop creative concepts, scripts, and ideas for videos, graphics, and campaigns.
Shoot and edit videos and photos tailored to specific platforms (e.g., Instagram, TikTok, YouTube).
Education
Bachelor's degree running or completed in Management, Marketing, Business Administration, or a related field.
Freshers and candidates with relevant experience are encouraged to apply.
Experience
Experience in telemarketing, customer service, front desk, sales, or call center operations will be an advantage.
Experience in social media content creation will be an added advantage.
Required Skills & Competencies
Excellent verbal communication and interpersonal skills.
Confident and polite telephone manner.
Strong customer service and relationship-building skills.
Good persuasion and sales skills.
Ability to handle customer complaints calmly and professionally.
Good follow-up and lead management skills.
Basic knowledge of social media platforms.
Basic skills in video/photo shooting and editing.
Creative mindset with an interest in content creation.
Good computer skills and familiarity with MS Office/Google Workspace.
Ability to work in a target-driven environment.
Positive attitude, patience, and willingness to learn.
Good time management and multitasking skills.
Harbour International Education
Education Consultancy
We are a team of informed and committed senior education advisors / counselors who understand the need of the students and their parents or sponsors.We have been working in this field since 2012 A.D. We firmly believe in providing exceptional customer service to the students and our client institutions and will be upgrading our sevices level for the benefit of student's better career.Your ability to interpret the value of an education abroad experience to an employer will be easier if your decision to go abroad is linked to your career goals. The challenge to both education abroad and career advisors is to proactively assist you to take full advantage of your time overseas. This requires the concerted collaboration of faculty and career and study abroad advisors. For this, Aaryan International Education is one of the leading institutions in Nepal regarding abroad study and facilitating our students to achieve their success.
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