Inside Kathmandu Valley, Kathmandu District
Operations Manager / Director
Jul 23, 2026
(Expired)
Salary
Nrs. 25K-30K Monthly
This job has been expired
on 2026-07-23
Job Overview
Openings
10
Industry
ISP
Category
Operations Manager / Director
Job Level
Mid Level
Salary
Nrs. 25K-30K Monthly
Education
Bachelors
Experience
2 + years
Job Shift
Flexible
Working Hours
Flexible
Gender
Male
Vehicle License
Required
Vehicle
Required Two-wheeler
Required Skills
Back Office Operations
knowledge of technical support tools and ticketing systems
Custome Care
Job Description
The Branch Coordinator is responsible for overseeing the branch’s fiber network operations, including installation, maintenance, and connectivity performance. The role involves leading technical teams, coordinating installation projects, ensuring network reliability, managing branch operations, and maintaining high customer satisfaction while supporting sales and growth initiatives.
Key Responsibilities
Branch & Operations Management
Lead branch fiber operations and ensure alignment with company goals and service standards.
Plan and implement strategies for fiber network expansion and maintenance.
Coordinate with internal departments to ensure smooth branch operations.
Fiber Network Installation & Maintenance
Oversee planning, scheduling, and execution of fiber optic installations.
Ensure installations are completed on time and meet quality standards.
Monitor network functionality and implement preventive maintenance to minimize downtime.
Troubleshoot and resolve connectivity issues with technical teams.
Team Leadership
Lead, supervise, and mentor fiber technicians and technical staff.
Conduct performance evaluations and provide training and development support.
Ensure teams follow operational and safety guidelines.
Customer Service & Support
Coordinate with customer support teams to resolve technical complaints.
Ensure timely and effective solutions to connectivity issues.
Maintain strong customer satisfaction through efficient service delivery.
Safety & Compliance
Ensure all fiber installation and maintenance work follows safety standards and regulations.
Maintain a safe working environment for all field and technical staff.
Branch Administration
Manage branch assets, inventory, generator and power supply systems.
Ensure proper cleanliness and hospitality standards at the branch.
Handle incident coordination and support staff operational requirements.
Cash & Financial Handling
Ensure customer payments collected at the branch are properly recorded and deposited on time.
Maintain petty cash records with valid PAN/VAT bills and control branch expenses.
Coordinate with the finance department for petty cash settlements.
Market & Business Support
Identify opportunities for expanding fiber services in the market.
Support marketing and sales teams with technical insights to improve customer conversion.
Job Specification
Bachelor's degree in Information Technology, Telecommunications, Management, Business Administration, or a related field.
Minimum 2 years of experience in branch operations, telecommunications, internet service providers (ISP), fiber network operations, or a similar operational role.
Prior experience in branch coordination, team supervision, or customer service management will be an added advantage.
Technical Competencies
Sound understanding of fiber optic network operations, installation, maintenance, and service delivery processes.
Familiarity with branch administration, operational reporting, and workflow management.
Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and operational management systems.
Ability to analyze operational data and prepare timely reports.
Behavioral Competencies
Strong leadership and team management skills.
Excellent organizational, coordination, and time management abilities.
Strong problem-solving and decision-making skills with the ability to work under pressure.
Effective verbal and written communication skills.
Customer-focused mindset with excellent interpersonal skills.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
High level of integrity, accountability, and professionalism.
Additional Requirements
Willingness to travel between branch locations as required.
Ability to work flexible hours, including weekends or public holidays when operational needs arise.
Valid two-wheeler driving license will be an added advantage.
Ability to work independently while coordinating effectively with cross-functional teams and head office.
The Branch Coordinator is responsible for overseeing the branch’s fiber network operations, including installation, maintenance, and connectivity performance. The role involves leading technical teams, coordinating installation projects, ensuring network reliability, managing branch operations, and maintaining high customer satisfaction while supporting sales and growth initiatives.
Key Responsibilities
Branch & Operations Management
Lead branch fiber operations and ensure alignment with company goals and service standards.
Plan and implement strategies for fiber network expansion and maintenance.
Coordinate with internal departments to ensure smooth branch operations.
Fiber Network Installation & Maintenance
Oversee planning, scheduling, and execution of fiber optic installations.
Ensure installations are completed on time and meet quality standards.
Monitor network functionality and implement preventive maintenance to minimize downtime.
Troubleshoot and resolve connectivity issues with technical teams.
Team Leadership
Lead, supervise, and mentor fiber technicians and technical staff.
Conduct performance evaluations and provide training and development support.
Ensure teams follow operational and safety guidelines.
Customer Service & Support
Coordinate with customer support teams to resolve technical complaints.
Ensure timely and effective solutions to connectivity issues.
Maintain strong customer satisfaction through efficient service delivery.
Safety & Compliance
Ensure all fiber installation and maintenance work follows safety standards and regulations.
Maintain a safe working environment for all field and technical staff.
Branch Administration
Manage branch assets, inventory, generator and power supply systems.
Ensure proper cleanliness and hospitality standards at the branch.
Handle incident coordination and support staff operational requirements.
Cash & Financial Handling
Ensure customer payments collected at the branch are properly recorded and deposited on time.
Maintain petty cash records with valid PAN/VAT bills and control branch expenses.
Coordinate with the finance department for petty cash settlements.
Market & Business Support
Identify opportunities for expanding fiber services in the market.
Support marketing and sales teams with technical insights to improve customer conversion.
Bachelor's degree in Information Technology, Telecommunications, Management, Business Administration, or a related field.
Minimum 2 years of experience in branch operations, telecommunications, internet service providers (ISP), fiber network operations, or a similar operational role.
Prior experience in branch coordination, team supervision, or customer service management will be an added advantage.
Technical Competencies
Sound understanding of fiber optic network operations, installation, maintenance, and service delivery processes.
Familiarity with branch administration, operational reporting, and workflow management.
Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and operational management systems.
Ability to analyze operational data and prepare timely reports.
Behavioral Competencies
Strong leadership and team management skills.
Excellent organizational, coordination, and time management abilities.
Strong problem-solving and decision-making skills with the ability to work under pressure.
Effective verbal and written communication skills.
Customer-focused mindset with excellent interpersonal skills.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
High level of integrity, accountability, and professionalism.
Additional Requirements
Willingness to travel between branch locations as required.
Ability to work flexible hours, including weekends or public holidays when operational needs arise.
Valid two-wheeler driving license will be an added advantage.
Ability to work independently while coordinating effectively with cross-functional teams and head office.
This job has been expired
on 2026-07-23
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