Apala Jewels is seeking a detail-oriented and customer-focused Junior Store Assistant (Client Service) to support daily store operations and deliver a refined luxury experience to our clients. This role is ideal for fresh graduates or entry-level professionals passionate about customer service, retail operations, and luxury brands. The position plays a key role in ensuring smooth store functionality while upholding Apala Jewels’ premium service standards.
Key Responsibilities
Client Service & Store Support
- Greet and assist customers with professionalism, warmth, and attention to detail.
- Support the host and sales team in managing customer flow and service needs.
- Ensure every customer interaction reflects Apala Jewels’ luxury brand values.
Sales & Product Support
- Assist the sales team by arranging products and providing required items during the sales process.
- Develop and maintain strong product knowledge of jewelry collections, materials, craftsmanship, and key selling points.
Merchandising & Store Ambience
- Maintain impeccable store presentation, including displays, cleanliness, and organization.
- Conduct daily store ambiance checks to ensure a premium shopping environment.
Inventory & Stock Management
- Assist with inventory activities such as receiving, tagging, organizing, and tallying stock.
- Perform physical stock tally and update stock status (available, sold, booked, shoot, taken-by, destroyed).
- Update tab pictures of stock items as required.
Operations & Administration
- Handle transactions accurately, including cash, card, and other payment methods.
- Maintain and update CRM sheets daily.
- Update Apala Signature and real-time appointments via Slack.
- Back up files, images, and store-related documentation.
- Update delivery tasks and coordinate as required.
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