Marketing and Admin Assistant

Job Summary

BooksAlign is seeking a Marketing and Admin Assistant with 1+ years of experience to support consultancy marketing activities and daily office administration. The role is ideal for someone who can manage customer and contact records, coordinate schedules smoothly, and communicate professionally to help inquiries convert into meetings.

Key Responsibilities

• Support marketing coordination by drafting and sending email follow-ups, announcements, and inquiry responses.
• Maintain and update customer/contact databases to ensure accurate records and reliable outreach lists.
• Assist with basic CRM updates, tracking leads, and recording interaction notes in line with the team’s process.
• Coordinate meeting scheduling by confirming availability, sending invitations, preparing meeting reminders, and tracking outcomes.
• Manage day-to-day administrative support, including document preparation, filing, and maintaining organized office records.
• Handle inbound calls and customer queries, routing requests to the right person and ensuring timely resolution.
• Prepare simple reports or trackers in Microsoft Office (e.g., email status, lead lists, schedules) for internal review.

• Email & communication — proficient in writing clear, professional emails and maintaining consistent follow-up etiquette.
• Customer/contact database management — experienced in updating contact details, cleaning records, and maintaining organized lists.
• Basic CRM knowledge — familiar with CRM concepts and able to update lead/contact notes and statuses accurately.
• Microsoft Office — confident using Excel and Word for trackers, document formatting, and organized reporting.
• Excellent written and verbal communication — able to explain services, respond to queries, and draft concise messages.
• Meeting scheduling and coordination — able to manage calendars, confirm appointments, and reduce missed meetings.
• Strong organisational and time-management skills — able to prioritize multiple tasks, meet deadlines, and keep workflows structured.
• Professional telephone and customer-service skills — able to handle calls politely, gather required details, and escalate when needed.
• Bachelor’s degree in Business Administration, Marketing, Mass Communication, or a related field (or equivalent education).
• 1+ year of experience in marketing support, administrative support, customer service, or consultancy coordination.

Nice to Have

• Experience supporting marketing campaigns using basic digital tools (social media scheduling, email templates, or landing page lists).
• Familiarity with lead generation workflows and follow-up routines in consultancy or professional services.
• Prior exposure to managing schedules and documents in a fast-paced office environment.

What We Offer

• Opportunities to learn marketing operations and administrative best practices in a consultancy services setting.
• Supportive team environment with clear processes for lead handling and scheduling.
• Exposure to client communication workflows and internal coordination responsibilities.
• Standard company benefits and a professional workplace culture aligned with Nepal job expectations.