Administrative and HR Officer

Supervise and monitor daily operations of reception, treatment rooms, physiotherapy, Panchakarma, and housekeeping staff.

Manage staff attendance, punctuality, and leave approvals and handle disciplinary or complaint-related matters.

Ensure smooth patient service flow, manage OPD operations, record complaints, and follow up on resolutions.

Maintain proper records, security, and upkeep of office equipment, machines, beds, and supplies.

Monitor expenses, identify inefficiencies or leakages, and prepare monthly financial and operational reports.

Ensure compliance with company policies, including code of conduct, dress code, confidentiality, and regulatory requirements.

Conduct employee onboarding, training, and performance evaluations to improve efficiency and reduce errors.

Maintain effective communication and coordination with management, staff, and stakeholders, ensuring accurate reporting.

Handle emergency situations such as staff shortages, patient issues, or operational disruptions.

Promote a professional work culture, discipline, and high service standards while acting as a role model. 

Proven experience working in a healthcare or clinical setting, preferably in administrative or HR roles.

Strong monitoring skills to oversee staff attendance, work quality, and discipline adherence.

Effective decision-making ability in handling leaves, complaints, errors, and administrative matters.

Excellent coordination and communication skills with management, staff, and patients in a professional manner.

Proficient in record-keeping, maintaining accurate data on attendance, leave, billing, equipment, and administrative documents.

High level of confidentiality in handling employee, patient, and financial information.

Strong crisis management skills to handle emergencies such as staff shortages, disputes, and technical issues.

Ability to monitor service quality, patient care standards, and treatment protocol compliance.

Training and mentorship capability to guide new staff and minimize recurring errors.

Knowledge of legal and regulatory requirements, including Ministry of Health and local authority compliance.

Strong professionalism and leadership qualities with a focus on discipline, ethics, and accountability.