We are looking for a professional and customer-focused Front Desk Executive to manage patient interactions, appointments, and administrative tasks at our hearing care center. The role requires excellent communication skills, attention to detail, and the ability to create a welcoming environment while supporting clinic operations and basic sales activities.
Key Responsibilities
Patient Interaction & Reception
- Greet and assist patients and visitors in a professional and friendly manner
- Handle walk-in inquiries related to hearing tests and hearing aids
- Provide accurate information about services, pricing, and appointment procedures
Appointment Management
- Schedule, confirm, and reschedule appointments for hearing tests and consultations
- Coordinate with audiologists and technicians to manage daily schedules efficiently
- Ensure smooth patient flow and minimize waiting time
Call Handling
- Answer incoming calls and respond to patient inquiries promptly
- Make outbound calls for appointment reminders, follow-ups, and promotions
- Maintain proper communication records for all calls
Administrative Tasks
- Maintain and update patient records (digital and/or physical)
- Handle billing, invoicing, and basic cash/card transactions accurately
- Prepare daily reports including appointments, walk-ins, and support for sales activities
Sales Support
- Assist patients with basic information on hearing aid options (non-clinical guidance)
- Support ongoing promotions, campaigns, and patient engagement activities
- Coordinate with sales and audiology teams to support lead conversion
Clinic Coordination
- Ensure the front desk and waiting area are clean, organized, and welcoming
- Manage inventory of office and reception supplies
- Coordinate with the service team for repairs, maintenance, and follow-ups
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