Front Desk Officer

We are looking for a professional and customer-focused Front Desk Executive to manage patient interactions, appointments, and administrative tasks at our hearing care center. The role requires excellent communication skills, attention to detail, and the ability to create a welcoming environment while supporting clinic operations and basic sales activities.

Key Responsibilities

Patient Interaction & Reception

• Greet and assist patients and visitors in a professional and friendly manner
• Handle walk-in inquiries related to hearing tests and hearing aids
• Provide accurate information about services, pricing, and appointment procedures

Appointment Management

• Schedule, confirm, and reschedule appointments for hearing tests and consultations
• Coordinate with audiologists and technicians to manage daily schedules efficiently
• Ensure smooth patient flow and minimize waiting time

Call Handling

• Answer incoming calls and respond to patient inquiries promptly
• Make outbound calls for appointment reminders, follow-ups, and promotions
• Maintain proper communication records for all calls

Administrative Tasks

• Maintain and update patient records (digital and/or physical)
• Handle billing, invoicing, and basic cash/card transactions accurately
• Prepare daily reports including appointments, walk-ins, and support for sales activities

Sales Support

• Assist patients with basic information on hearing aid options (non-clinical guidance)
• Support ongoing promotions, campaigns, and patient engagement activities
• Coordinate with sales and audiology teams to support lead conversion

Clinic Coordination

• Ensure the front desk and waiting area are clean, organized, and welcoming
• Manage inventory of office and reception supplies
• Coordinate with the service team for repairs, maintenance, and follow-ups

• Minimum +2 completed (Bachelor’s degree preferred)
• Strong communication skills in English and Nepali
• Basic computer knowledge (MS Word, Excel, email handling)
• Pleasant personality with a professional appearance
• Strong interpersonal and customer service skills

Preferred Qualifications

• Prior experience in front desk, reception, or healthcare setting
• Basic understanding of sales or customer handling
• Ability to multitask and manage time efficiently

What We’re Looking For

• Customer-focused and service-oriented mindset
• Friendly, patient, and empathetic approach
• Strong organizational and coordination skills
• Ability to work in a fast-paced clinical environment

Compensation & Benefits

• Competitive salary (based on experience)
• Performance-based incentives
• Growth opportunities within the organization