Customer Support & Warranty Claims Specialist (Non-Voice)

Job Description

Overview:

Our client is looking for a reliable and customer-focused Customer Support & Warranty Claims Specialist (Non-Voice) to join our team and provide excellent support through email and live chat. The ideal candidate is an excellent written communicator who can understand customer concerns, provide accurate and timely solutions, and handle administrative tasks related to product warranty claims and product registrations. This is a fully non-voice position. There is no phone support required.

Schedule: Monday - Thursday, 8:00 AM to 5:00 PM, Friday 8:00 AM - 12:00 PM | Pacific Time | With a 30-minute paid break (40 hours per week)

Responsibilities:

• Respond to customer inquiries and support requests through email and live chat in a timely and professional manner
• Understand customer concerns and provide accurate information, troubleshooting, and appropriate solutions
• Process and manage product warranty claims, ensuring all required information and documentation are collected
• Process product registrations accurately and efficiently
• Review customer information and verify warranty eligibility when applicable.
• Follow up with customers regarding incomplete information, warranty claims, registrations, or outstanding requests
• Document customer interactions, claims, and resolutions accurately in the appropriate systems
• Escalate complex or unresolved customer issues to the appropriate team when necessary
• Maintain a high level of professionalism and empathy when handling customer concerns
• Follow established customer service procedures, policies, and guidelines
• Help identify recurring customer issues and communicate trends or feedback to the appropriate team
• Manage multiple customer inquiries and administrative tasks while maintaining accuracy and response-time expectations

Requirements:

• Previous experience in customer support, customer service, or a similar role
• Excellent written English and strong written communication skills
• Strong attention to detail and accuracy
• Ability to communicate clearly and professionally through email and live chat
• Experience handling customer complaints, questions, or service requests
• Strong organizational and time-management skills
• Comfortable working with computers, customer support platforms, email, and web-based systems
• Ability to follow processes and instructions while also using good judgment when resolving customer issues
• Ability to work independently in a remote environment

Preferred Qualifications:

• Background in processing product warranty claims or product registrations
• Experience with e-commerce, consumer products, retail, or product-based businesses
• Familiarity with CRM, help desk, ticketing, or live chat platforms
• Experience handling returns, replacements, warranties, or product-related customer inquiries

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.