Receptionist

Leela Garden is seeking a friendly, organized, and customer-oriented Receptionist to be the first point of contact for guests and visitors. The ideal candidate will manage front desk operations, provide excellent customer service, handle inquiries, and ensure a welcoming environment while supporting daily administrative tasks. Freshers can apply as well!

Key Responsibilities

1. Welcome and assist guests, clients, and visitors in a professional and courteous manner.
2. Answer and direct incoming phone calls and respond to customer inquiries.
3. Manage visitor registration and maintain the reception area in a clean and organized manner.
4. Handle bookings, reservations, and customer appointments (if applicable).
5. Receive, sort, and distribute mail, packages, and documents.
6. Maintain records, files, and basic office documentation.
7. Coordinate with different departments to ensure smooth communication and operations.
8. Assist with administrative tasks such as data entry, filing, photocopying, and preparing reports.
9. Handle customer complaints or concerns professionally and escalate issues when necessary.
10. Ensure office supplies at the reception are adequately stocked.

1. Minimum qualification: +2 (Higher Secondary) or bachelor's degree preferred.
2. Prior experience as a Receptionist, Front Desk Officer, Customer Service Representative, or in a similar role is preferred.
3. Excellent verbal and written communication skills.
4. Pleasant personality with strong interpersonal skills.
5. Good knowledge of MS Office (Word, Excel, Outlook) and basic computer applications.
6. Strong organizational and multitasking abilities.
7. Ability to work under pressure and maintain professionalism.
8. Fluency in Nepali and English is required.

Preferred Skills

1. Strong customer service and problem-solving skills.
2. Professional appearance and positive attitude.
3. Ability to handle confidential information with integrity.
4. Time management and attention to detail.

Salary

As per company policy / Negotiable based on experience.

Benefits

1. Competitive salary
2. Festival allowance and other benefits as per company policy
3. Career growth opportunities
4. Friendly and professional work environment