Reservations Officer
- Industry Other
- Category Front Desk/ Receptionist/ Secretarial
- Location Mustang District, Nepal
- Salary Not Disclosed
- Expiry date Oct 11, 2026 (4 days left)
Job Description
Company Description At DOOLWA Camps & Resorts, we create glamping experiences in Mustang that blend comfort, adventure, and mindful hospitality. Guests stay in carefully designed accommodations that showcase the Himalayas and offer opportunities to reconnect with nature. The team focuses on delivering personalized, effortless stays that feel unique to each guest. DOOLWA aims to provide a relaxing environment where visitors can recharge in style while enjoying memorable outdoor experiences.
Role Description The Reservations Officer is a full-time role based in Kathmandu. This role manages reservations for glamping stays, including responding to inquiries, confirming bookings, updating reservation systems, and coordinating with on-site operations. The Reservations Officer communicates with guests via phone, email, and online platforms to provide information on availability, packages, and policies, ensuring a smooth booking experience. The role also involves upselling services, maintaining accurate guest records, and collaborating with the front office and operations teams to support seamless check-in and guest satisfaction. The Reservations Officer may assist with handling payment details, resolving booking issues, and supporting overall guest communication before arrival.
Qualifications
- Candidates should possess strong Reservations and Airline Ticketing skills, with the ability to manage booking systems accurately.
- Candidates should possess excellent Customer Service and Communication skills to handle guest inquiries and provide clear, courteous support.
- Candidates should possess Sales skills, with the ability to promote packages, upgrades, and additional services.
- Candidates should have attention to detail, basic computer literacy, and the ability to work with reservation and CRM software.
- Candidates should have prior experience in hospitality, travel, or tourism; experience in camp or resort environments is an advantage.
- Candidates should be able to manage multiple tasks, and collaborate effectively with a diverse team.
- A relevant diploma or degree in hospitality, tourism, or a related field is beneficial; proficiency in English and local languages is preferred.
