Clinic Supervisor

Job Description

Company Description Samaj Dental Hospital is a government-registered, nationally accredited dental care center founded in 2001 in New Baneshwor, Kathmandu. With over 24 years of operation, it has grown into a reputed hospital known for affordable, prompt, and quality dental treatment. The hospital is supported by a team of expert dentists and specialists dedicated to accessible, high-standard oral health care. Samaj Dental Hospital now operates across ten locations in and around Kathmandu, making dental services convenient for a wide range of patients. The organization continues to expand with the support of its patients and staff, focusing on breakthrough treatments and excellent patient experiences.

Role Description The Clinic Supervisor is a full-time, on-site role based in New Baneshwor, Kathmandu, responsible for overseeing daily operations within the dental clinic. This position coordinates patient flow, manages appointment scheduling, and ensures that front-desk and clinical support teams deliver timely and courteous service. The role includes supervising staff performance, supporting adherence to clinical protocols, and maintaining accurate medical records and documentation. The Clinic Supervisor collaborates with dentists and management to uphold healthcare quality standards, implement policies, and monitor compliance with safety and regulatory requirements. Additional responsibilities include handling patient concerns, optimizing resource use, and contributing to continuous improvement initiatives across the hospital.

Qualifications

• Supervise daily clinic operations and staff performance.

• Ensure all dental equipment, instruments, and other clinic facilities are functioning properly.

• Monitor and manage patient appointments effectively.

• Prepare and monitor staff duty rosters and work schedules.

• Verify and correct patient records, billing entries, and software data.

• Ensure the availability of essential clinic supplies, including dental materials, instruments, and drinking water.

• Handle daily bank deposits.

• Monitor and verify store inventory and issued materials.

• Track and maintain records of laboratory work.

• Supervise infection control, sterilization, and cleaning procedures.

• Regularly monitor online appointments, emails, and social media platforms.

• Prepare and submit daily patient flow and collection reports to management.

• Coordinate closely with dentists, dental hygienists, assistants, and support staff to achieve operational excellence and smooth operations.

• Ensure OPD cards and patient records are completed accurately.

• Ensure proper utilization and safekeeping of organizational assets.

• Manage employee schedules, leave plans, and communicate staffing requirements with management.

• Coordinate with schools, colleges, banks, and other organizations to organize dental camps and maintain post-event follow-up.

• Collect and report patient feedback to improve service quality.

• Develop referral relationships with nearby hospitals, clinics, and pharmacies.

• Handle patient and staff grievances professionally.

• Coordinate clinic license and renewal-related activities.

• Coordinate with the Accounts Department regarding audits and tax clearance requirements.

• Prepare attendance reports.

• Organize staff meetings.

• Coach, mentor, counsel, and guide new and existing employees to maintain organizational standards.

Requirements

• Bachelor's Degree in Management or equivalent.

• Minimum 1 year of relevant experience in clinic, hospital, or healthcare administration.

• Excellent leadership, communication, and organizational skills.

• Basic computer knowledge and experience using office software.

• Ability to work under pressure and manage multiple tasks efficiently.

• Valid two-wheeler driving license and own bike is mandatory.