Regional Human Resources Manager

Job Description

Job Purpose

To lead and manage HR operations across multiple countries and locations, ensuring effective workforce planning, recruitment, employee relations, performance management, HR compliance, and employee engagement.

The Regional HR Manager partners with regional and country operations teams to ensure the availability of the right people, skills, and organizational structure to support VAS Global Services’ operational objectives across the region.

Roles & Responsibilities

Lead regional HR operations across multiple countries and locations, ensuring consistent implementation of HR policies and processes.

Partner with Operations leadership and Country Managers on workforce requirements, staffing, performance, and employee matters.

Oversee recruitment, onboarding, and workforce deployment across the region.

Monitor employee relations, grievances, disciplinary matters, investigations, and HR issues across assigned countries.

Ensure compliance with applicable local labour laws, employment regulations, and company HR policies across the region.

Drive performance management, KRAs, appraisal cycles, incentives, and employee development initiatives.

Monitor attendance, leave, overtime, payroll coordination, and other HR administration across assigned locations.

Lead employee engagement, retention, recognition, and culture initiatives across the region.

Identify HR risks and ensure appropriate corrective and preventive actions are implemented.

Support new country, centre, and business expansion projects from an HR perspective.

Develop HR reports, dashboards, workforce analytics, and management updates for regional leadership.

Ensure HR documentation, records, audits, and reporting requirements are maintained accurately.

Support training, competency development, and succession planning across the region.

Drive standardization and continuous improvement of HR processes across countries while considering local requirements.

Indicative KRA’s / Budgetary and Revenue Responsibilities

1. Regional manpower fulfilment and workforce planning.
2. Achievement of agreed recruitment and staffing timelines.
3. Employee retention and attrition management.
4. Compliance with local labour laws and company HR policies.
5. Accurate and timely payroll and HR administration.
6. Performance appraisal and incentive process completion.
7. Employee engagement and satisfaction.
8. Training and competency development completion.
9. HR cost and manpower budget control.
10. Timely resolution of employee relations matters.
11. Regional HR reporting and analytics.
12. Successful HR support for new centre and country expansions.
13. HR audit compliance and timely closure of action points.
14. Standardization and continuous improvement of regional HR processes.

Qualification & Experience Requirement

Education

• Minimum: Bachelor’s degree in Human Resources, Business Administration, or related field.
• Master’s degree or HR certification such as SHRM, CIPD, or equivalent preferred.

Experience

• 8–12 years of progressive HR experience.
• Experience managing HR operations across multiple countries, locations, or business units.
• Experience in a regional or multi-site HR role is preferred.
• Experience in high-volume, SLA-driven environments such as Visa Services, BPO, Government Services, Hospitality, or Contact Centres preferred.
• Strong experience partnering with Operations and senior stakeholders.
• Experience supporting business expansion and workforce mobilization is preferred.

Knowledge & Key Skills

• Strong knowledge of HR operations and employment practices across multiple markets.
• Good understanding of local labour laws and employment regulations.
• Strong workforce planning and manpower optimization skills.
• Strong employee relations and conflict-resolution capabilities.
• Experience in performance management and employee engagement.
• Strong recruitment and talent management knowledge.
• Experience with HRIS, ATS, payroll, attendance, and HR reporting systems.
• Strong HR analytics and reporting capabilities.
• Good understanding of HR budgets and workforce costs.
• Strong stakeholder management and communication skills.
• Ability to operate effectively across multicultural and geographically dispersed teams.
• Strong MS Office skills, particularly Excel and PowerPoint.

Competencies / Personal Attributes

Behavioral Competencies

1. Regional Leadership
2. Executive Presence
3. Strategic Thinking
4. Communication
5. Stakeholder Management
6. Persuasive Influence
7. Problem Solving
8. Conflict Resolution
9. Agility
10. Delivering Results
11. Ethical Decision-Making
12. Teamwork & Collaboration

Functional Competencies

1. Regional HR Operations
2. Workforce Planning
3. Employee Relations
4. Talent Acquisition
5. Performance Management
6. HR Analytics
7. Compensation & Benefits
8. Learning & Development
9. HR Compliance
10. Organizational Development
11. Change Management
12. HR Project Management

Additional / Desirable Requirements

• Willingness to travel locally and internationally as required.
• Ability to manage cross-border teams and multicultural workforces.
• Strong English communication skills.
• Knowledge of additional regional languages would be an advantage.