Telesales Supervisor
- Industry Other
- Category General Management
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Sep 20, 2026 (6 days left)
Job Description
Role Description The Telesales Supervisor is a full-time, on-site role based in Kathmandu. This position oversees a telesales team responsible for promoting FTTH services, handling inbound and outbound calls, and achieving sales targets. Daily activities include monitoring team performance, coaching and motivating team members, reviewing call quality, and providing feedback to improve customer interactions and conversion rates. The Telesales Supervisor will prepare sales reports, analyze campaign results, coordinate with other departments to resolve customer issues, and ensure adherence to company policies and processes. The role also involves supporting recruitment, onboarding, and ongoing training of telesales staff to maintain high service .
Qualifications
- Candidates should possess strong Communication and Customer Service skills to interact effectively with customers and team members.
- Candidates should possess solid Analytical Skills to interpret sales data, track performance metrics, and identify areas for improvement.
- Candidates should possess Team Management and Team Leadership skills to supervise, guide, and develop the telesales team.
- Relevant experience in telesales, call center operations, or telecom/FTTH services is beneficial.
- Ability to work in a fast-paced environment, meet targets, and handle multiple priorities effectively.
- Proficiency in basic computer applications and CRM or call center software is an advantage.
- A diploma or bachelor’s degree in Business, Management, or a related field is preferred.
