Client Service Officer (CSO)
- Industry Other
- Category Ticketing / Reservation Officer
- Location Lalitpur District, Nepal
- Salary Not Disclosed
- Expiry date Sep 13, 2026 (3 days left)
Job Description
Company DescriptionKalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.
Join Kalash Services and build a rewarding career in customer experience.
At Kalash Services, we're looking for enthusiastic, customer-focused professionals who are passionate about delivering exceptional client service.
Roles & Responsibilities
✔️ Serve as the primary point of contact for client inquiries via phone, email, and chat.
✔️Provide accurate information and deliver prompt, professional support.
✔️Resolve client concerns and escalate complex issues when necessary.
✔️Maintain accurate client records and update CRM systems.
✔️Coordinate with internal teams to ensure timely issue resolution.
✔️Record and monitor client interactions to ensure service quality.
✔️Gather client feedback and contribute to continuous service improvement.
✔️Adhere to company policies, quality standards, and data confidentiality requirements.
✔️Meet individual and team performance targets while delivering an excellent customer experience.
Eligibility Criteria
✅ Excellent written & verbal English communication
✅ Strong customer service and interpersonal skills
✅ Basic understanding of call center operations
✅ Good organizational and multitasking abilities
✅ Proficiency in MS Office & CRM software
✅ Pleasant personality with a positive attitude
✅ Experience in customer support, client service, or public relations is preferred
✅ Bachelor's degree or diploma in Business, Communications, or a related field is an advantage
Skills: poc,good communication,sales knowledge,crm,interpersonal skills,bpo
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