Ticket Reservation Manager

We are seeking a Ticket Reservation Manager to oversee ticket booking and reservation operations, coordinate with airlines and travel partners, assist customers with their travel requirements, and ensure accurate and timely ticketing services.

Key Responsibilities

• Manage flight ticket reservations, bookings, cancellations, rebooking, and ticket issuance.
• Handle customer inquiries regarding flight schedules, fares, availability, and travel requirements.
• Coordinate with airlines, travel agencies, and other travel partners.
• Monitor ticket availability, pricing, and reservation status.
• Ensure accurate passenger information and proper documentation.
• Process refunds, cancellations, and changes according to airline policies.
• Maintain accurate records of bookings, payments, and customer details.
• Resolve reservation-related issues and customer complaints promptly.
• Supervise and support reservation staff to ensure smooth daily operations.
• Prepare reservation and sales reports as required.
• Ensure compliance with company policies and airline ticketing procedures.

• Education: Bachelor's degree in Travel & Tourism, Hospitality Management, Business Management, or a related field.
• Experience: 2–3 years of relevant experience in ticketing, reservation, or travel agency operations.
• Good knowledge of airline reservation and ticketing procedures.
• Experience with GDS systems such as Amadeus, Galileo, or Sabre is preferred.
• Strong communication, customer service, and negotiation skills.
• Good knowledge of domestic and international flight routes and fare rules.
• Ability to handle multiple bookings and work under pressure.
• Good computer skills and attention to detail.
• Strong team management and problem-solving abilities.

Key Skills

• Ticket Reservation & Issuance
• GDS Knowledge
• Customer Service
• Airline Coordination
• Team Management
• Problem Solving
• Communication Skills
• Attention to Detail