Help Desk Support Trainee
- Industry Other
- Category Ticketing / Reservation Officer
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Sep 06, 2026 (5 days left)
Job Description
Responsibilities
- Respond to user inquiries via phone, email, or ticketing system.
- Diagnose and resolve technical issues related to software and network connectivity.
- Log and track all support requests in the help desk system.
- Escalate unresolved issues to Level 2/Level 3 support teams.
- Provide guidance and training to users on basic IT processes.
- Maintain documentation of common issues and solutions.
- Ensure compliance with IT policies and security standards.
