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Client Support Executive

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Salary Not Disclosed
Expiry date Sep 06, 2026 (6 days left)

Job Description

We are looking for a proactive and customer-focused Client Support Executive to provide exceptional support to our clients. The ideal candidate will address customer inquiries, resolve issues efficiently, and deliver a positive customer experience.

Key Responsibilities

Resolve customer concerns promptly and professionally.
Maintain accurate customer records in the CRM system.
Escalate complex issues to the appropriate department.
Follow up with customers to ensure issue resolution.
Meet customer satisfaction and service quality targets.
Collaborate with internal teams to improve customer experience.
Stay updated on company products, services, and policies.

Requirements

Bachelor's degree or equivalent qualification.
0–2 years of experience in customer service or client support (freshers are welcome to apply).
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Basic computer knowledge and proficiency in Microsoft Office.
Experience with CRM software is a plus.
Willingness to work flexible or rotational shifts, if required.

Benefits