Customer Support Representative
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Sep 06, 2026 (6 days left)
Job Description
We are looking for a friendly, detail-oriented Customer Support Representative to assist customers by answering inquiries, resolving issues, and providing an excellent overall experience. The ideal candidate is a strong communicator, problem-solver, and team player who enjoys helping people.Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- Resolve product or service issues efficiently and professionally
- Maintain accurate records of customer interactions and transactions
- Escalate complex issues to the appropriate internal teams when needed
- Follow company policies, procedures, and service standards
- Provide feedback to improve products, services, and customer experience
- Meet or exceed individual and team performance metrics
- High school diploma or equivalent (Bachelor’s degree preferred)
- Previous experience in customer service or support role is a plus
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and work in a fast-paced environment
- Basic computer skills and familiarity with CRM tools
- Customer-focused mindset with a positive attitude
