Client Specialist
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Sep 06, 2026 (6 days left)
Job Description
About The OpportunityOur Client Specialists are the frontline faces of trust, guiding users through complex financial journeys with empathy, clarity, and precision.
Role & Responsibilities
- Deliver consistent, high-quality client support through in-person, phone, and digital channels — resolving inquiries related to service features, client status, and service guidelines.
- Onboard new clients by conducting in-depth needs assessments, explaining eligibility, documentation, and repayment structures in accessible language.
- Maintain high accuracy in client data entry, document verification, and KYC compliance across physical and digital systems.
- Escalate complex or client issues to internal teams while managing client expectations and follow-up timelines.
- Collect and log client feedback to improve service workflows, product usability, and user experience.
- Support field outreach campaigns, nd community awareness drives on services adoption.
Must-Have
- Basic computer literacy (MS Office, CRM systems)
- Customer service experience in banking, microfinance, or telecom
- Strong interpersonal and active listening skills
- Ability to explain clients concepts simply and clearly to internal team
- Bachelors Degree
- 1-2 years of experience in client management services
- Competitive salary
