Outbound Holiday Specialist

Job Description

Job Description: Outbound Holiday Specialist

Company: Buddha Travel & Tours Location: Kathmandu, Nepal (Coordinate with – Australia & New Zealand office) Employment Type: Full-Time Reports To: Operations / Management

About Us

Buddha Travel & Tours is a diversified travel company with a presence across Melbourne (Head Office), Kathmandu, and New Zealand. As a small, close-knit team, we pride ourselves on agility, personalized service, and every team member wearing multiple hats to deliver seamless holiday experiences for our clients.

Role Overview

We are looking for an experienced Outbound Holiday Specialist who can independently manage the full lifecycle of outbound holiday packages — from initial enquiry to post-trip follow-up — while also mentoring and training junior staff. This is a hands-on, ownership-driven role ideal for someone who thrives in a small team environment and is comfortable managing both client-facing and operational responsibilities.

Key Responsibilities

Holiday Package Management

• Handle end-to-end outbound holiday enquiries: consultation, itinerary design, costing, booking, and after-sales support
• Design customised and packaged holiday itineraries (flights, accommodation, tours, transfers, travel insurance, visas) based on client needs and budget
• Liaise with international suppliers, airlines, hotels, and DMCs (Destination Management Companies) to negotiate rates and confirm bookings
• Ensure accurate documentation, invoicing, and timely payments/collections for all bookings
• Monitor and resolve issues during client travel (flight changes, emergencies, itinerary adjustments)
• Stay current on visa requirements, travel advisories, destination trends, and competitor offerings

Sales & Client Relationship Management

• Convert enquiries into confirmed bookings through consultative selling
• Build and maintain long-term relationships with repeat clients and referral sources
• Upsell and cross-sell related travel products (insurance, add-on tours, upgrades)
• Meet individual and team sales/revenue targets

Team Training & Leadership

• Train, mentor, and support junior staff and new hires on holiday packaging, supplier systems, and client handling
• Develop and maintain SOPs, checklists, and training materials for the outbound holiday desk
• Review junior staff's itineraries and quotations for accuracy before client submission
• Act as the go-to escalation point for complex outbound queries

Coordination & Reporting

• Coordinate with the Melbourne head office and NZ branch to align on pricing, promotions, and shared supplier arrangements
• Maintain accurate records in the booking/CRM system
• Provide regular reports on sales performance, booking pipeline, and market feedback to management

Requirements

• Minimum 2–5 years of experience in outbound travel/holiday packaging, preferably with an established travel agency or tour operator
• Strong knowledge of international destinations, airfare ticketing, visa processes, and travel documentation
• Proven track record in travel sales and client relationship management
• Prior experience training, supervising, or mentoring team members
• Proficiency with GDS/booking systems and CRM tools (or willingness to learn company systems)
• Excellent communication, negotiation, and problem-solving skills
• Ability to work independently and take ownership in a small-team, multi-location setup
• Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field (preferred)

What We Offer

• Opportunity to grow into a senior/leadership role within a growing, internationally diversified company
• Direct exposure to cross-border operations (Australia, Nepal, New Zealand)
• A collaborative, flexible small-team culture where your contributions are visible and valued
• Buddha Travel & Tours is an equal opportunity employer